AWS Cloud Technical Support Analyst

About the role

As a Technical Support Analyst you will provide application support for the CHESS System (Replacement Project) in Securities and Payment for ASX internal and external customers. Your responsibilities include - 2nd level technical support, documentation, building environments, non-functional testing, observability and planning for the CHESS upgrade project. The support of this upgrade is considered critical and so rapid response to technical issues escalated by the project teams and operations teams is essential. The scope of the role also includes incident, problem, release, change and knowledge management, and may include undertaking BAU work within the team. Also collaborate effectively with stakeholders in technology/business. The role may also include providing 24x7 on-call support and weekend/after-hour installations and upgrades.

Responsibilities

• Responsible for the technical support and maintenance of Java-based applications on AWS cloud infrastructure and tools that support the project delivery & business.
• Provision of level-2 support to internal and external customers for Production environments, testing environments (SIT/E2E/NFT) and supporting the Migration, Non-Functional Testing & Industry Wide Testing (IWT)
• Regularly assess the efficiency of existing systems and approaches (including assessment of availability, performance, bug/fixes and incidents) in order to identify enhancements for inclusion in the technology and communications roadmap
• Monitor application health and performance metrics, proactively identify and address potential issues
• Document and update support documents/procedures to facilitate applications management and knowledge retention
• Complying with best practice frameworks (such as ITIL & COBIT) for request, incident, change, problem, asset, inventory and release management
• Focussing on observability of cloud hosted and on premise applications to enable monitoring, alerting and traces using enterprise endorsed tools
• Collaborate with the cloud infrastructure team to ensure the smooth operation of the cloud platform supporting the applications
• Work closely with the networking and security teams to ensure the security and compliance of the applications
• Collaborate with the Level 3 engineering team/ Vendor teams to address complex technical issues and implement solutions
• Applying systems Architecture concepts to system integrations
• Participate in regular business systems audits and compliance. Comply with all policies and procedures dealing with Business Systems and enhancements

Requirements

• 5+ years of support experience with Degree in Computer Science / IT with experience in mission critical applications support/maintenance and cloud based applications
• Experience working with cloud infrastructure platforms (e.g., AWS, Google Cloud Platform).
• Strong knowledge of Linux operating systems and shell scripting
• Proficiency in SQL and experience with relational databases (e.g., MySQL, PostgreSQL).
• Exposure to Agile practices/tools like daily scrums, JIRA/Confluence and Workflows
• Hands on experience in containerisation, Kubernetes and CI/CD deployment tools like GITLAB
• Good knowledge of IT Service Management platforms, such as ServiceNOW
• Experience in building operational management platform in a Cloud environment particularly integration capabilities between multiple platforms
• Hands on experience with AWS- Cloudwatch, Monitoring Tools, CI/CD Pipelines
• Experience in Non-Functional testing and BCP/Disaster recovery planning
• And If You've Got This Even Better
• Familiar with financial s

Benefits

Additional Information

ASX: Powering Australia's financial markets Why join the ASX? When you join ASX, you're joining a company with a strong purpose - to power a stronger economic future by enabling a fair and dynamic marketplace for all. In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. Want to know why we are a great place to work, click on the link to learn more. www.asx.com.au/about/careers/a-great-place-to-work We are more than a securities exchange! The ASX team brings together talented people from a diverse range of disciplines. We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance. We're proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we're committed to a fair and inclusive workplace where everyone can thrive.

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