Manager of Implementation

About the role

Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who've shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors-industry leaders in construction, building products manufacturing, and distribution. Higharc is seeking a strategic, hands-on Manager of Implementation to lead the team responsible for onboarding homebuilders onto the Higharc platform. This is a leadership role for someone who builds systems, holds a high bar, and isn't satisfied with delivery that stops short of real customer adoption.

Responsibilities

• You'll also work closely with Product, Engineering, Customer Success, and Sales - translating implementation learnings into product feedback and coordinating across teams to solve problems that don't stay in one lane.
• Expect to:
• Own planning, scoping, and resourcing across active customer implementations
• Manage and coach a team of Implementation Leads and Specialists, with clear goals and accountability to results
• Build and maintain reporting on plan throughput, QA/QC ratings, milestone achievement, and team capacity
• Identify inefficiencies in how the team works and drive adoption of better, more standardized approaches
• Serve as the escalation owner when customer implementations are at risk - and see them through to resolution
• Partner cross-functionally with Product, Engineering, Customer Success, and Sales to surface learnings and improve execution
• Travel up to 20% for customer on-sites and company retreats
• About You
• You have:
• 5+ years using BIM software and/or leading implementation or project teams in tech, construction, or homebuilding software
• Proven experience managing people and running complex, fast-moving customer onboarding projects
• A track record of building and using team performance metrics - throughput, quality, efficiency - to drive real improvement
• Hands-on knowledge of CAD/BIM tools (Revit, AutoCAD, or similar) and homebuilding or construction workflows
• Strong instincts for spotting inefficiency and the follow-through to actually fix it
• A bias toward action and a willingness to challenge how things have always been done
• Clear, confident communication style with high expectations - for your team and yourself
• Working at Higharc
• Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company.

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