Personal Shopping and Client Relations Manager @MYTHERESA

Responsibilities

• Act as the point of contact and ambassador to Mytheresa's top clients
• Develop one-to-one client relationships through regular communications, and refer to individual's order/ returns histories to enhance understanding of client base
• Create and implement new selling ideas to ensure sales targets are met
• Drive and participate in all acquisition opportunities
• Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
• Responsible to update the preference sheet/ profile of the customers
• Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
• Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

Requirements

• 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
• Be passionate about your customers - have a true service and 'roll-up-the sleeves' mentality
• Love for fashion and technology
• Enthusiastic, innovative and creative
• Sales-driven
• Tech savvy
• Great communicator
• Organized and detail oriented
• Fluent in written and spoken English. Additional languages are a valuable asset, especially Spanish, French, Polish or Greek
• If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
• Experience Level: Mid-Senior levelWorkplace Type: Hybrid

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