Operations Assistant, Air Freight Export Billing

Responsibilities

• Billing & Invoice Management
• Update shipment costs accurately in CW1/Tango.
• Ensure timely invoicing of shipments in accordance with company KPIs.
• Verify vendor and intercompany invoices and raise disputes for discrepancies when required.
• Investigate and resolve invoice-related queries and disputes promptly.
• Process Profit Share transactions and coordinate with overseas offices on related matters.
• Operations & Customer Service
• Coordinate and communicate invoice-related information with customers, overseas offices, subcontractors, shipping lines, shipping agents, and freight forwarders.
• Manage email correspondence and follow up on outstanding matters in a timely manner.
• Adhere to customer-specific Standard Operating Procedures (SOPs).
• Maintain accurate documentation and reporting for assigned customer accounts.
• Ensure monthly reports are completed accurately and submitted within required timelines.
• Compliance & Process Management
• Escalate operational issues and processing delays to the reporting manager when necessary.
• Comply with DSV's Global Standard Processes, Corporate Governance policies, and Code of Conduct.
• Participate in company projects, initiatives, and process improvement activities.
• Provide backup support to team members when required.
• Perform any other duties assigned by management.

Requirements

• Qualifications & Experience
• Minimum 1 year of relevant experience in Freight Forwarding, Air Freight Operations, Export Billing, Field Operations, Consolidation Planning, or Scheduling.
• Relevant work experience may be considered in lieu of formal educational qualifications.
• Experience in logistics, supply chain, or freight forwarding environments is preferred.
• Skills & Competencies
• Knowledge of export and import freight forwarding operations.
• Understanding of customs clearance procedures and documentation processes.
• Familiarity with freight forwarding products and services.
• Understanding of legal, regulatory, and statutory requirements within the logistics industry.
• Strong customer service and stakeholder management skills.
• Proficient in Microsoft Office applications, particularly Excel.
• Detail-oriented with strong analytical and problem-solving abilities.
• Able to work independently and manage multiple priorities effectively.
• Proactive and adaptable in addressing operational challenges.
• Willingness to support operational requirements outside normal working hours when necessary.

Benefits

Additional Information

Location : Changi South, Singapore Working hours: 08:30 AM to 05:30 PM, 5 days work week. Contract Length: 1 year Job Overview The Operations Assistant, Air Freight Export Billing is responsible for supporting the air export freight forwarding operations by ensuring accurate shipment billing, timely invoice processing, and effective coordination with internal and external stakeholders. The role requires strong attention to detail, excellent communication skills, and a proactive approach to delivering high-quality customer service while ensuring compliance with company policies and operational procedures.

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