Inside Service Sales Specialist

About the role

Waters Corporation is currently looking for an Inside Service Sales Specialist who will be responsible for selling and renewing service contracts and managing repair-related (demand) sales opportunities for existing customers across the US. The role offers the opportunity to learn and apply sales skills for customer phone outreach, lead generation, customer event follow up and opportunity maintenance and creation. Waters is a global company that balances a people focused work environment with all the opportunities that a large company can provide. You will be working with an varied and enthusiastic team of people as well as field sales operations, our customer support team, marketing teams and our customers. Our perfect candidate will be tenacious, enthusiastic, curious and empathetic with a customer first approach. If you are tenacious, enthusiastic, curious and empathic, and have a science background then this is a great place to start a career.

Responsibilities

• Promote and sell service contract solutions to both existing and prospective customers.
• Utilize SAP to access account information and generate demand and service contract quotes.
• Engage customers by providing product information and asking targeted, qualifying questions to understand their needs.
• Conduct outbound customer calls to follow up on quotes, drive engagement, and close sales opportunities.
• Leverage data analytics and territory reports to identify prospects and support business development efforts.
• Manage and prioritize a high-volume opportunity pipeline using CRM/account management tools.
• Track sales activity, open opportunities, and follow-up actions within CRM.
• Achieve weekly, monthly, and quarterly performance metrics (KPIs) as defined by management.

Requirements

• Bachelor's degree is required. A science degree (e.g., chemistry, biology, food science, clinical science, nutrition) is preferred.
• 2+ years of laboratory and/or sales experience is preferred.
• Effective diagnostic selling skills or willingess to learn and develop in develop in this area.
• Custome-focused with exceptional written, verbal, and organizational skills,
• Self-motivated, focused, and driven, with the ability to work independently in a remote environment.
• Outgoing and comforatble making outbound calls, building rapport, and engaging customers proactively.
• Waters Employee Success Factors:
• Authentic - Individual must be able to build trust and commitment with peers and business partners while fostering an environment of positive thinking and innovation.
• Enterprise Minded - Takes an accountable view on customer interactions to ensure the customer (internal and external) is successful.
• Outside-In Thinker - Is actively curious and asks for information which will provide better service and solutions to our customers.
• Agile - Is accountable and responsible for work results.
• People-Focused - Engages in conversations to motivate peers.
• Company Description
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