Customer Service Representative

Responsibilities

• Data Management: Enter and maintain operational data accurately in accordance with Standard Operating Procedures (SOPs).
• Information Support: Respond promptly to queries from customers and internal teams, providing accurate and relevant information.
• Record Validation: Record operational details and check completed work for accuracy and compliance.
• Proactive Communication: Communicate proactively with customers and internal teams via email, providing updates and resolving inquiries professionally.
• Confidentiality: Safeguard sensitive customer and company information at all times.
• Continuous Improvement: Participate in identifying and implementing process improvements through the Continuous Improvement initiative.

Requirements

• Education: Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred).
• Experience: Prior experience in logistics, operations, or milestone tracking is an advantage.
• Attention to Detail: Strong attention to detail with excellent data accuracy skills.
• Communication Skills: Good communication skills, both written and verbal, with the ability to handle customer and internal interactions professionally.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
• Think you've got what it takes? Don't wait - apply now and take the next step in your career with us!
• What moves you?
• At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
• To find out more about us visit www.careers.tollgroup.com
• You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Benefits

Additional Information

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com We are seeking a detail-oriented and proactive Experienced Customer Service Representative to join our team based in Bayan Lepas, Penang .

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