Director, IT & Operations

About the role

As Director, IT and Operations, you will own and execute Jobber's IT strategy across IT Engineering and IT Operations to support our high-growth business. Reporting to the Senior Director, IT & Security, you will lead an organization of approximately 15 people, including people managers and individual contributors, across multiple offices. You will pair strategic ownership with a hands-on leadership style to oversee networking and infrastructure, hardware procurement and logistics, shared software and AI tooling, and the physical IT footprint of our offices, keeping everything scalable, secure, and operationally excellent. The Director, IT and Operations will: Define and execute a forward-looking IT strategy that aligns with Jobber's business goals and growth trajectory, building ahead of our growth, not reacting to it. Champion best practices in security, compliance, and operational scalability across the organization. Build, mentor, and manage an organization of approximately 15 people across two teams: IT Engineering, focused on systems and infrastructure, and IT Operations, focused on end-user support and hardware logistics, with direct reports at the manager or senior individual contributor level and a broader team beneath them. Ensure the IT help desk delivers an exceptional internal support experience with timely, high-quality resolution, and develop training programs and career pathways that cultivate technical skills and retain top talent. Operate as a player/coach: set strategic direction and have the experience and knowledge to go deep when needed, leading through your team rather than around them. Own the physical IT footprint of our offices: networking, meeting-room and AV technology, on-site hardware, and the in-office employee experience, including leading the IT scope of office moves, openings, and expansions from day one. Partner with Workplace/People Experience, Security, and vendors to deliver office projects on time and on budget across regions. Oversee networking and infrastructure ;including Meraki and UI hardware, ensuring security, scalability, and reliability, while leading identity and access management strategy toward a zero-trust architecture. Own disaster recovery and business continuity planning for shared IT services and hardware. Manage end-to-end hardware procurement, deployment, and lifecycle management across multiple regions, building scalable inventory and logistics processes to ensure timely, cost-effective distribution

Benefits

Additional Information

Are you a strategic IT leader who thrives at the intersection of operational excellence, security, and scalability? Then Jobber might be the place for you! We're looking for a Director, IT and Operations to be part of our IT & Security department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn't like it used to be-the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That's why we put the power and flexibility in their hands to run their businesses how, where, and when they want! Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail's Canada's Top Growing Companies list, and Deloitte Canada's Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we've come a long way from our first customer in 2011-but we've just scratched the surface of what we want to accomplish for our customers. We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals. The Team: The IT & Security team's mission is to keep Jobber's people, data, and infrastructure secure, reliable, and scalable as the company grows. As Director, IT and Operations, you will lead the IT function, spanning IT Engineering and IT Operations, serving as the internal technology backbone that every Jobberino relies on to do their best work. Your teams are responsible for the end-user support experience, networking and infrastructure, hardware lifecycle, shared software and AI tooling, and the physical IT footprint across Jobber's office locations.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at jobber? Share your experience