Customer Service Representative

Responsibilities

• Provide quote preparation, order tracking, backlog processing, invoicing, returns handling, discrepancy resolution, support with customer credit issues, and other related assistance to sales team members and external customers.
• Identify, investigate, and actively participate in opportunities to improve processes and procedures, contributing to the achievement of key performance metrics.
• Ensure strong customer relationships are maintained, resolving customer claims and complaints fairly, effectively, and in accordance with applicable consumer laws.
• Maintain and update electronic and/or hard copy records accurately, ensuring all customer and order information is up to date and compliant.
• Apply and continue to build a strong working knowledge of the organization, role, practices, and procedures to become proficient in all aspects of the job.
• Perform tasks that are semi-routine in nature, while recognizing when alternative solutions are needed to address more complex situations.
• Work independently with minimal supervision, effectively establishing priorities and managing time to ensure timely completion of tasks.
• Collaborate cross-functionally with other departments and teams to support overall business objectives.
• Respond promptly and professionally to requests from both internal stakeholders and external customers.
• Understand the impact of your decisions on the department, recognizing that errors may affect time, resources, and customer satisfaction.
• Ideal person:
• Speaks fluent English; additional languages are a strong advantage.
• Demonstrates strong computer skills, including email, phone communication, and problem-solving abilities.
• Has solid Microsoft Office skills, particularly in Excel.
• Thrives in a fast-paced environment and effectively manages multiple tasks simultaneously.
• Brings at least one year of related experience, although this is not mandatory.

Benefits

Additional Information

Job Summary: At Avnet Silica , our Customer Service Representatives play a vital role in delivering an exceptional customer experience across the electronics value chain. As part of Avnet , a global leader in semiconductor distribution and a Fortune 500 company, Avnet Silica combines deep industry expertise with the strength of a worldwide organization. In this position, you will respond to customer inquiries, expedite critical orders, communicate dispositions, research and resolve issues, and research orders - ensuring accuracy, speed, and reliability at every step. Working at the heart of a dynamic, technology-driven environment, you will collaborate closely with customers, suppliers, and internal teams to keep business moving and support innovation across industries.

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Company Intel

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