Senior Analyst, Data Operations - PDEGO

Responsibilities

• ●Own intake and triage of incoming data requests, ensuring work is prioritized and routed effectively across teams
• Act as a day-to-day point of contact for stakeholders (analysts, finance, CX), providing clear updates on status, timelines, and known issues
• Manage and maintain visibility into ticket volume, trends, and operational bottlenecks, helping improve throughput over time
• Partner closely with Data Engineering teams to align on priorities, track delivery, and ensure smooth execution
• Support and contribute to operational process improvements, including documentation, intake flows, and runbooks
• Assist in incident communication and coordination, ensuring stakeholders are informed and supported (with guidance from senior team members)
• Monitor key signals across the platform (e.g., pipeline health, usage patterns) and flag potential issues or risks early
• Support analyst

Requirements

• We're seeking 3-5+ years of experience in analytics, data operations, or a related environment
• Comfortable working across technical and non-technical stakeholders, with strong communication skills
• Highly organized with the ability to manage multiple workstreams and high-volume requests
• Experience with tools like SQL, Tableau (or similar BI tools), and data platforms (e.g., Snowflake, Redshift)
• Strong problem-solving mindset with an interest in improving how systems and processes operate
• Familiarity with data infrastructure or engineering workflows is a plus (e.g., pipelines, cloud environments)
• Curious, proactive, and interested in growing into broader platform operations or delivery ownership over time
• Interested in music and learning the intricacies of the music business
• What we give you:
• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess
• New York Pay Range
• $100,000 - $110,000 USD

Benefits

Additional Information

About Sony Music Entertainment At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time. Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship. Sony Music Entertainment is a member of the Sony family of global companies. Sony Music's Product Design Engineering and Global Operations (PDEGO) team is looking for a Senior Analyst, Data Operations to help bring structure and consistency to how we operate and support our data platform.

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