CX/UX Design Manager (Nursing) - Hybrid (ET/CT) R0055920

Responsibilities

• Strategy, Discovery, and Alignment
• Own UX strategy for key Nursing initiatives across education and practice portfolios
• Use iterative discovery and experimentation to reduce product risk by validating value, business viability, usability, and feasibility early and continuously
• Frame complex or competing inputs into clear problem statements and opportunity areas
• Initiate and lead PreVis / visioning workshops to align teams on future-state experiences and priorities
• Bring UX into the earliest stages of product thinking, shaping problems before solutions are defined
• Partner closely with Product, Engineering, and AI teams to ensure feasibility, quality, and follow-through
• Collaborate closely with UX Research to ensure that insights guide strategic decisions and direction, and that proposed solutions are thoroughly validated
• Delivery and Execution
• Guide work from strategy through execution, including concepts, roadmaps, and shipped experiences
• Stay hands-on when needed , particularly during early discovery or high-ambiguity initiatives
• Systems, Accessibility, and Emerging AI
• Design across end-to-end journeys, workflows, and platforms
• Embed accessibility (WCAG) into UX thinking and delivery from the start
• Reinforce consistent UX patterns and experience quality across the Nursing and broader Health ecosystem
• Help shape agentic and AI-enabled experiences that are usable, trustworthy, and grounded in real nursing workflows
• Team Leadership and Growth
• Lead and develop UX designers, setting clear expectations and providing ongoing coachi

Benefits

Additional Information

CX/UX Design Manager (Nursing) - Hybrid (ET/CT) R0055920 | DXG | UX/CX COE | Wolters Kluwer Team & Role Wolters Kluwer Health is seeking a CX/UX Design Manager ( Nursing ) to lead design and experience strategy and execution across the Nursing portfolio , spanning education, practice, and professional development. This role sits in a complex, regulated, and high-impact domain and requires a leader who drives clarity, alignment, and data-driven decision making. This is a player-coach leadership role , not a visual design position only. You will set direction in ambiguous spaces, align cross-functional teams early in the product lifecycle, and ensure UX drives meaningful outcomes for nurses, students, educators, and institutions. You will also act as a change agent , helping partners evolve their understanding of UX from strategic product design to execution. About Us : Lippincott Nursing Education: Link Lippincott Nursing Solutions: Link Hybrid : Eight days a month we come together in the closest ET/CT local office within 50 miles to experience the value of connecting with colleagues. You will report to the Director, CX/UX Design , and work under the leadership of the VP, User Experience & Design. This role is a part of DXG | UX/CX - Wolters Kluwer DXG U.S., Inc. | Please view the site office location directory for potential office preferences nationwide. http://bit.ly/Find_A_WK_Office | #LI-Hybrid Apply now with your resume, portfolio, and a brief summary of why you're excited about this opportunity. Your Portfolio Resume and portfolio should demonstrate experience leading complex, cross-functional product work, including examples of strategic thinking, facilitation, and shipped outcomes, not just visual design artifacts. Required Job Qualifications | What We're Looking For Experience leading UX in complex, ambiguous product environments Strong facilitation skills with a track record of driving alignment and decisions Ability to influence cross-functional partners without formal authority History of impactful, user-centered product experiences Strong product thinking and business awareness Comfort operating as a player-coach Preferred Experience in healthcare, education, or other regulated industries Familiarity with accessibility and inclusive design practices Experience contributing to AI-enabled or emerging technology experiences Background in systems thinking or service design Technical & Craft Foundations Experience working with design systems and scalable UX patterns Working knowledge of WCAG accessibility standards Proficiency with Figma and current Figma best practices (auto-layout, local-components, selection, etc.) Adobe Creative Suite familiarity a plus Understanding of agile development and complex, cross-functional delivery Foundational knowledge of HTML5 and CSS3 to support effective collaboration with Engineering Experience or working knowledge in the AI space, including designing or partnering on AI‑enabled experiences and understanding implications for usability, trust, and workflow integration What Success Looks Like UX is engaged earlier and more consistently in product discovery PreVis and visioning workshops drive alignment and momentum Accessibility and usability are considered early, not retrofitted UX helps shape responsible, effective AI-enabled experiences UX is viewed as a vital strategic product partner , not a downstream service

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