Helpdesk & Warranty Engineer

Responsibilities

• Processing warranty claims for Terex Washing Systems
• Collecting all relevant warranty claim data, preparing summary document to share with internal TMs and proposing a suitable settlement for all warranty claims submitted
• Settling claims in line with warranty policy on a timely basis and ensuring the monthly credit run is made within the allocated timeframe
• Liaising with engineers, quality, service technicians and other key internal stakeholders
• Dealing with queries from dealer network & Customers (phone calls / emails/ portals)
• Training internal staff and dealer network occasionally on warranty system and processes
• Recovering costs from suppliers and coordinating return of parts to suppliers
• Raising concerns to Internal Quality Council
• Providing advice to Technical and Parts Helpdesk on warranty issues
• Providing warranty updates to Finance (AR) on outstanding warranty claims during weekly calls
• Identify any alternative technology to help resolve field issues ensuring appropriate maintenance and ongoing improvements are carried out to current equipment
• Provide the Dealer Networks & Customers with the required support and service that they require to ensure that they are completely satisfied with our Product
• Ensure product safety, function, reliability, and serviceability is utmost in your day to day thinking and help improve as required
• Be designated appointed person and complete lift plans as and when required
• Some travel will be required

Requirements

• Education to degree standard preferably in Engineering (or equivalent work experience).
• A minimum of 3 years technical experience
• Computer Literate - Able to use Microsoft Office systems especially Excel.
• Ability to communicate across all levels of the business.
• Qualified Appointed Person or willing to attain qualification within 6 months
• Be able to work on your own initiative with minimal supervision.
• Creativity and innovative thinking
• Desirable
• Working knowledge of Washing equipment
• Working knowledge of Microsoft Access & associated Warranty & Helpdesk portals.
• Experience in administration.
• Knowledge, Skills and Abilities:
• Self-motivated and high energy
• Ability to work within a team.
• Ability to work in an environment that is fluid with constantly changing priorities.
• Negotiation skills
• Customer focus
• Action Orientation
• Excellent verbal and written skills
• Ability to influence at all levels
• Highest level of integrity, honesty and trust
• Drive for results
• Excellent listening skills
• Business Acumen
• Perseverance
• Ability to manage multiple tasks at one time
• Why Join Us
• We are a global company, and our culture is defined by our Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• We offer competitive salaries, Team Member bonus, private healthcare, generous holidays, pension, life assurance, LinkedIn Learning, on site free parking and much more
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate
• This above description is non-exhaustive and there may be additional duties in accordance with the role.

Benefits

Additional Information

Job Description: Join our Team: Helpdesk & Warranty Engineer Location: Farlough Reporting to: Projects & Aftersales Director Hours of Work : 39¾ hours per week Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Helpdesk & Warranty Engineer to contribute to the Projects & Aftersales Department. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team. The Warranty & Helpdesk Engineer will be responsible for the proactive technical assessment of claims and settling these claims with dealers & customers in a logical and timely manner. You will also be responsible for providing a first-class service to our dealer network & customers worldwide through providing an overall support and helpdesk function of TWS equipment, also to ensure all issues are dealt with in an efficient manner. Additionally where required, you will be the appointed person for all lift plans.

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