Head of Operations

Responsibilities

• Design and own the operating system that connects sales, onboarding, delivery, and retention into one cohesive engine
• Lead a distributed global team across time zones, setting weekly priorities and holding contractors and employees accountable to results
• Own new MRR targets: coordinate SDR activity, manage an outsourced sales team, and close new business personally where needed
• Build an MRR-first model: define packaging, pricing minimums, and scope controls that reduce churn and rework
• Run weekly sales and ops cadences, maintain a live scorecard, and deliver monthly KPI reviews to the Owner
• Strengthen client onboarding, communication standards, and escalation protocols to protect a 95%+ retention target
• Manage capacity planning, contractor coverage, and scheduling to prevent delivery bottlenecks during growth
• Own rolling 13-week cash flow tracking and flag risks proactively
• Build and maintain SOPs, templates, and checklists so the team can execute consistently without heroics
• Track and improve key metrics: MRR health, close rates, on-time delivery, rework rates, and labor cost as % of revenue
• Required Qualifications
• Demonstrated experience building a services firm from early stage to $1-$5M in recurring revenue
• Proven track record owning both the revenue side (sales, pricing, pipeline) and the delivery side (staffing, retention, client experience)
• Hands-on experience selling and delivering monthly recurring services: bookkeeping, accounting/CAS, fractional CFO, IT managed services, or similar
• Experience improving client retention through structured onboarding, expectation management, and proactive escalation
• Experience managing distributed or global teams, including contractors, across multiple time zones
• Data-driven operator: you run weekly scorecards and make decisions with numbers, not gut feel
• Must have prior remote work experience, be proficient with remote collaboration tools (Slack, Zoom, ClickUp, Google Workspace, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.

Requirements

• Experience selling into small-to-mid-sized B2B service or SaaS companies
• Background building referral and partner programs with accountants, attorneys, lenders, or financial advisors
• Preference for lean, low-overhead environments where ownership is real and results speak for themselves
• Tools & Technology
• Slack
• ClickUp
• Google Workspace
• Google Meet / Zoom
• QuickBooks Online (QBO)
• Canopy
• UltraTax
• We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Benefits

Additional Information

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title Head of Operations Location Remote Time Zone Core Hours: 10:00 AM - 3:00 PM Central Time (CT) Role Overview We are looking for a Head of Operations to own the operating engine of a fast-growing professional services firm. This role sits at the intersection of sales execution, client delivery, and team performance. You will be the second-in-command reporting directly to the Owner, with authority and accountability across the full business-responsible for driving MRR growth, protecting client retention, and building the operational infrastructure that makes results repeatable at scale.

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Company Intel

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