Customer Support Engineer

About the role

COMPANY Propel Software transforms the way product companies work. Our product value management platform connects commercial and product teams to optimize decision making, drive process efficiencies, and engage customers with compelling products and experiences. Propel has a proven track record of improving product quality, speeding time to revenue and profit, and improving customer satisfaction. Recognized as a Deloitte Technology Fast 500 winner and one of Fortune's Most Innovative Companies in America, Propel is built on Salesforce and drives product success for hyper growth startups, corporate pioneers, and Fortune 500 leaders in the high tech, medtech and consumer goods industries. ROLE Propel seeks a motivated Technical Support Engineer to join our India team. This role is well-suited for someone building their technical foundation in SaaS support, with a focus on resolving customer-reported issues and taking hands-on ownership of Propel environment infrastructure across the Propel and Salesforce platforms. The P2 Technical Support Engineer is responsible for delivering first-line support, developing strong product knowledge, and managing critical environment operations including provisioning internal customer orgs and package upgrades, and applying post-install configurations and validation. Our ideal candidate has a solid technical background, a collaborative mindset, and excellent communication skills-whether via email or video conferencing (Zoom). This position offers a meaningful opportunity to grow both customer-facing and technical infrastructure skills while contributing to an exceptional customer experience. IMPORTANT NOTE: This is an in-office position located in Trivandrum, requiring onsite attendance 4+ days per week. By submitting your application, you confirm that you are either presently located in Trivandrum or prepared to relocate. Relocation assistance is not provided for this role. Authorization to work in India is required; please note that at this time, Propel is not sponsoring visas for any positions. Additional Info Location: This is an in office position located in Trivandrum. Equal Opportunity: Propel is proud to be an equal-opportunity workplace where different perspectives are valued and every voice is heard. We're dedicated to pursuing and hiring a talented and diverse workforce.

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