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Global Business Operations Manager

External
workstream logoWorkstream · Manila, Philippines
Full-timeOn-siteToday
ComplianceLeadershipPayrollRobotics
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Benefits

Pay wired directly to your bank account$50 Monthly StipendAnnual BonusFlexible PTOEnjoy company time off during some of the major US and PH HolidaysCompany-issued DeviceCareer fast track for performers and internal mobilityLearn from a team of Stanford, MIT, Google and Harvard alumniGrow With UsThis isn't just a standard operations role; you will be helping build the foundation for the future of robotics. You will manage a truly global operation that bridges the gap between high-volume data collection and high-level AI research.Location Note: This role will initially be remote but is expected to transition to an office-based position once we establish our local presence. You will play a key role in helping set up, launch, and operationalize this local office.Day in the LifeTeam Leadership & Mixed-Network ManagementBlended Workforce Management: Oversee a diverse workforce model, effectively managing a mixture of internal team members and an expansive network of external contractors (data collectors) operating across businesses and homes.Distributed Team Leadership: Lead, mentor, and scale a large, distributed team of Video Data Contributors, Team Leads, and Quality Auditors.Lab & Site Management: Oversee a physical Workstream Lab, managing office-based team members who utilize complex, multi-camera wearable setups to capture high-fidelity data.Engagement & Retention: Conduct weekly "Office Hours" and Q&A sessions to troubleshoot contributor issues and provide technical feedback. Implement strategic retention initiatives to reduce churn within a month-to-month contract environment.Strategic Execution & Client TranslationOps Plan Conversion: Act as the bridge between technical and business needs, expertly converting complex client requirements into structured, actionable operational plans.B2B Partnerships & Sales Support: Leverage sales and partnership experience to secure, manage, and maintain relationships with businesses acting as data collection sites.High-Volume Recruitment, Onboarding & TrainingTechnical Guidance: Partner with Recruiting to define precise technical criteria for candidates, ensuring participants possess the necessary hardware, environment, and attention to detail.Onboarding & Readiness: Collaborate with People Ops to facilitate seamless onboarding, ensuring internal hires and contractors are immediately integrated into filming and data protocols.Equipment Verification: Oversee the logistical verification of hardware (e.g., head-straps, camera specifications) so every new participant is project-ready on day one.Data Quality, QA & Feedback LoopsQuality Assurance: Lead a team of reviewers to audit footage for strict usability standards (e.g., analyzing hand/arm movement vs. idle activities).Continuous Improvement: Dynamically update "Guidelines Presentations" and training frameworks based on common failure points in the footage (e.g., lighting, camera angles).Technical Troubleshooting: Serve as the final escalation point for hardware compatibility issues or cloud upload failures.Financial, Payroll & Compliance OversightComplex Payroll & Compensation: Manage a tiered compensation structure and performance bonus payouts. Partner with Payroll to ensure all monthly global payments via Deel are precise and submitted on schedule.Data Privacy: Maintain strict adherence to compliance guidelines, ensuring zero personal identifiable information (PII) is captured in uplVision insurancePaid time offRemote work optionsFlexible schedulePerformance bonus

Additional Information

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue. Values Here are our Company Values and we'd love to have individuals who can be a culture add to our team!


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