Collections Specialist

Responsibilities

• Reduce aged accounts receivables and lower DSO within an assigned portfolio.
• Execute daily business-to-business collection outreach efforts.
• Engage with clients across various U.S. industries to secure payments.
• Maintain detailed records of outreach actions, outcomes, and follow-up steps.
• Collaborate with the billing team and Financial Analysts to resolve issues and expedite payments.
• Escalate collections issues to leadership when necessary.
• Identify, document, and implement best practices and process improvements.

Requirements

• 3-5 years of relevant experience in billing, collections, or related fields.
• Background in project or service-based firms (preferred).
• Familiarity with large ERP or accounting software (preferred).
• Strong ability to multitask, handle pressure, and thrive in a fast-paced environment.
• Excellent attention to detail and focus on transactional accuracy.
• Strong sense of urgency with the ability to prioritize competing deadlines independently.
• Self-motivated and capable of working both independently and as part of a team.
• Proficiency in MS Office, with advanced skills in Excel.
• Join us to make an impact as a key player in our Project Finance team, driving positive outcomes and supporting business growth through excellent collections management!
• #LI-BD1
• Jensen Hughes offers a competitive total rewards package, which includes a retirement plan, healthcare coverage, and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position and location.
• National Pay Range
• $24 - $27 USD
• Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Benefits

Additional Information

Company Overview Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering - a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields - from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more. Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient. At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization. Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together. Job Overview Jensen Hughes is seeking an experienced and proactive Collections Specialist to be a vital part of our Project Finance Department. This role is ideal for a driven, career-oriented professional who can effectively manage deadlines, continuously seek process improvements, and work efficiently in a dynamic environment. The Collections Specialist will focus on reducing Days Sales Outstanding (DSO) for a designated region and collaborate closely with Clients, Project Managers, and Project Financial Accountants to resolve outstanding accounts receivable (AR) issues. This role offers flexibility, with remote options available across the United States.

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