Customer Experience Appointment Representative
External
Jbhunt · Lowell, AR - Jb Hunt Corporate A & MarketingPart-timeOn-siteToday
ClassificationDocumentation
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Responsibilities
- Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
- Track trailer pools to see if customer has available empties to determine scheduling
- Provide documentation to validate customer disputes
- Monitor customer's freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service
- Resolve appointment requests for key customers with delivery dates within locked out areas
- Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
- Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction
Requirements
- High School Diploma/GED with 1-2 year of working experience
- Preferred Qualification:
- Bachelor's Degree with 1-2 year of working experience
- Ability to multitask
- Ability to communicate effectively over the phone all medium
- Ability to embrace change
- Proficient time-management skills
- Ability to handle a stressful work-environment
- This position is not eligible for employment-based sponsorship.
Benefits
Education:Bachelors: Business Administration/Management, Bachelors: Business Communications, GED (Required), High School (Required)Work Experience:Customer Service/Account Manager, Intermodal, Transportation/LogisticsJob Opening ID:00632194 Customer Experience Appointment Representative (Evergreen) (Open)Dental insuranceVision insurance401(k)Paid time offPerformance bonusParental leave
Additional Information
Job Title: Customer Experience Appointment Representative Department: Administration, Facilities & Secretarial Country: United States of America State/Province: Arkansas City: Lowell Full/Part Time: Full time Job Summary: Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries Job Description:
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