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Technical Customer Support Specialist - Payments & POS (German & English) - Remote Work

External
Sutherland logoSutherland · Bulgaria
Full-timeRemote4w ago
DocumentationExcel
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About the role

As a Customer Service Agent - Payments & POS Solutions, you will be the first point of contact for merchants and partners. You will handle inquiries related to card payment terminals, POS systems, and payment processes while ensuring professional assistance and high customer satisfaction.

Responsibilities

  • Handle calls, emails, and tickets in line with SLA requirements
  • Provide phone and written support for card terminals and ATMs
  • Assist with installations, terminal replacements, and activations
  • Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues
  • Escalate complex cases and maintain accurate documentation in the ticketing system
  • Support portal access requests and selected back-office activities
  • Qualifikationen
  • Your Profile
  • Very good German skills (C1) and English at B1 level
  • Previous experience in customer service or technical support is required
  • Interest in technical topics and a structured way of working
  • Customer-oriented, solution-driven, and able to work under pressure
  • Confident using phone, email, and ticketing systems
  • Zusätzliche Informationen

Requirements

  • Experience in payments, POS, or financial services environments
  • Basic knowledge of Excel and ticketing systems
  • Provide phone and written support for card terminals and ATMs
  • Assist with installations, terminal replacements, and activations
  • Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues
  • Escalate complex cases and maintain accurate documentation in the ticketing system
  • Support portal access requests and selected back-office activities
  • Qualifikationen
  • Your Profile
  • Very good German skills (C1) and English at B1 level
  • Previous experience in customer service or technical support is required
  • Interest in technical topics and a structured way of working
  • Customer-oriented, solution-driven, and able to work under pressure
  • Confident using phone, email, and ticketing systems
  • Zusätzliche Informationen

Benefits

Attractive salary package with bonus system, food vouchersPermanent employment contract and 21 days paid vacationAdditional health and life insuranceFood vouchersPaid training and clear career development opportunitiesModern work environment, team events, and recognition programsWe look forward to receiving your application and will be happy to get in touch with you.All your information will be kept confidential according to EEO guidelines.

Additional Information

Unternehmensbeschreibung About Sutherland Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support. Stellenbeschreibung

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