Director, Role & Org Excellence - Customer Excellence Group
External
Servicenow · Santa Clara, CA$192K–$337K/yrFull-timeRemote5d ago
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About the role
Lead design and scaling of role architecture, competency frameworks, collaboration models, and org design governance for the Customer Excellence Group. Partner with leaders, HR, and L&D to translate strategy into practical role mandates, enable role communities, drive stakeholder alignment, and support transformation initiatives to improve organizational effectiveness across a global, matrixed SaaS organization.
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Company Intel
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