VP Business Operations

About the role

The Vice President of Business Operations & Analysis is a strategic leadership role responsible for driving the performance, predictability, and capital efficency of the Company's global go-to-market (GTM) organization across Sales, Marketing, and Customer Growth. Operating within a ~$150M ARR global SaaS business, this role leads the design and execution of the revenue operating model, ensuring rigorous alignment between financial planning, GTM strategy, and execution. The VP, Business Operations & Analysis owns forecasting, planning, analytics, and operational frameworks that enable high-quality, predictable revenue growth, improved unit economics, and margin expansion. Reporting to the Chief Financial Officer, this role serves as a critical bridge between Finance and GTM leadership. The VP partners closely with the Chief Sales Officer, Chief Customer Officer, Chief Marketing Officer, and regional leaders to drive forecast accuracy, optimize ARR quality (including retention and expansion), and maximize return on GTM investment.

Responsibilities

• Revenue Planning, Forecasting & Performance Management
• Own global revenue forecasting processes, delivering high levels of accuracy, consistency, and transparency
• Establish rigorous forecast governance, including weekly and quarterly cadences, risk identification, and mitigation planning
• Partner with Finance on annual planning, budgeting, and long-range planning (LRP) processes
• Define and track key SaaS metrics including ARR, NRR, GRR, pipeline coverage, and CAC payback
• GTM Strategy & Capital Allocation
• Lead segmentation, TAM analysis, and market prioritization to guide investment decisions
• Drive resource allocation and capacity planning to optimize sales productivity and ROI
• Evaluate and optimize CAC efficency, pipeline generation, and conversion across all channels
• Ensure alignment between GTM investments and company financial objectives
• ARR Quality & Unit Economics
• Partner with Customer Success and Sales leadership to improve retention, expansion, and overall ARR quality
• Analyze drivers of churn, contraction, and upsell to inform strategic actions
• Monitor and improve key unit economics, including CAC, LTV, payback periods, and sales efficency
• Develop frameworks to balance growth, margin, and long-term customer value
• Pricing, Packaging & Margin Optimization
• Partner with Product Management to define and evolve pricing and packaging strategies aligned with value delivery and market dynamics
• Lead deal desk and commercial governance to ensure pricing discipline and margin protection
• Develop advanced deal modeling and benchmarking to improve consistency and outcomes
• Partner with Finance to align pricing strategy with margin and profitability targets
• Sales & Marketing Operations
• Oversee global sales operations, including planning, reporting, and process optimization
• Establish standardized dashboards and KPIs to drive visibility and accountability across the funnel
• Partner with Marketing on demand generation performance, attribution

Additional Information

About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation. Our impact is global and is being recognized across the industry. Some of our recent accolades include: SaaS Company of the Year (2025) - Global Business Tech Awards. Environmental Impact Award (2025) - E+E Leaders Awards. IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners Finalist: Platts Global Energy Awards (2024) - Grid Edge category Finalist: Reuters Global Energy Transition Awards (2024) - Technologies of Change Top 50 Marketing Team (2024) - Voted by the public at the ICON Awards. How We Work Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that's at home, in the office, or on the move. We're a global team that values ownership, integrity, and innovation. You'll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role. Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren't just words. They show up in how we collaborate, how we solve, and how we grow together.

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