Credit Controller

About the role

Key Responsibilities will include: Daily Action Plans : Proactively manage aged debt, qualify invoice status, and take appropriate steps to secure payments. Customer Engagement : Contact customers to secure payments within agreed terms, achieving maximum cash collection in line with targets. Cash Forecasting : Complete monthly cash forecasting, pre-call customers, and escalate high-risk concerns to relevant account owners. Dispute Resolution : Collaborate with stakeholders to identify, flag, and resolve disputes promptly. Customer Meetings : Schedule and attend meetings to resolve overdue debt issues with the support of account owners and stakeholders. Account Management : Place accounts on hold when necessary, review for legal action, and monitor overtrading to mitigate risks Communication : Respond to emails promptly, ensuring customer account information is accurate and regularly updated. Order Release Requests : Review requests within guidelines and make payment requests to reduce exposure. At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success include: COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives TAKES ACCOUNTABILTY: Takes action, addresses obstacles to get work done and meets commitments CUSTOMER FOCUS: Building strong customer relationships & delivering customer centric solutions At Rexel UK, we actively seek talent with different experiences, background and perspectives because we know that diversity drives fresh ideas and great results. Working together as one team, we're building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best. At Rexel UK, we're all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we're building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.

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