Customer Success Engineer (PIC, Data Centre)
External
Manpower Staffing (singapore) · SingaporeS$38K–S$72K/yrFull-timeUnknown6d ago
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About the role
Act as the main liaison between customers and internal teams to ensure service excellence and customer success.
Responsibilities
- Lead monthly service reviews and ensure timely, accurate reporting
- Own and resolve customer issues; track via TSM system
- Serve as primary POC for all customer matters (orders, projects, escalations, audits)
- Coordinate with internal teams on updates, schedules, and deliverables
- Conduct onboarding, site briefings, and support troubleshooting
- Manage maintenance activities (MoPs) and keep customers informed
- Support post-sales activities (e.g. cross-connects, power requests)
- Drive CSAT initiatives and prepare management reports
- Review and improve SOPs, guides, and processes
Requirements
- Degree/Diploma in IT, Engineering, or related field
- 5+ years in data centre operations/services
- Excellent customer-facing and communication skills
- Good knowledge of M&E systems and DC infrastructure
- Proficient in MS Office
- Able to support incidents, including after hours
- If you are interested in this opportunity, please submit your application to winnie.chen(at)manpower.com.sg to learn more about this position. Thaabnk you!
- Chen Hsiu Wen (Winnie) | Personal Reg No: R1980765
- Manpower Staffing Services (S) Pte Ltd | EA License No: 02C3423
Additional Information
Customer Success Engineer (PIC, Data Centre)
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