SAP Support and Development Engineer

Responsibilities

• Serve as the primary point of contact between our Application Operations team and key users;
• Receive and manage written incidents and service requests, ensuring timely and high-quality solutions tailored to customer needs;
• Analyze, resolve, and document incidents and service requests within 2nd level support for Customer Service and Field Service applications (SAP CRM, S/4HANA, ERP);
• Implement new requirements and enhancements in existing SAP CRM and S/4HANA systems;
• Actively contribute to knowledge management and maintain solution documentation in the internal knowledge database;
• Collaborate closely with application product owners to identify and sustainably resolve recurring support issues;
• Support colleagues and clients across all divisions, both nationally and internationally.

Requirements

• Degree in Computer Science, Business Informatics, or a comparable qualification;
• Several years of experience in Application Operations, IT Support, or a similar role;
• Solid knowledge of SAP CRM, S/4HANA, and ERP systems, ideally in a Customer Service or Field Service environment;
• Experience in implementing new requirements and enhancements in existing SAP CRM and S/4HANA systems;
• Experience in 2nd level support, incident management, and service request handling;
• Strong analytical and problem-solving skills with a structured and solution- oriented mindset;
• Experience with ticketing systems and IT service management frameworks (e.g., ITIL) is a plus;
• Basic understanding of SAP customizing or ABAP debugging is an advantage ;
• Strong communication skills and a customer-oriented approach;
• Ability to work independently as well as collaboratively in cross-functional teams;
• Fluent in business English; German is a plus.
• SAP Support and Development Engineer

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Company Intel

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