Care Planner Behavioral Health

Requirements

• Previous Managed Care experience.
• Psychology or Social Services experience.
• Education
• Associates Degree OR equivalent combination of education and experience. Anticipated Weekly Hours
• 40 Time Type
• Full time Pay Range
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
• For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 04/12/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Additional Information

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Fully remote position. Work from home anywhere in the U.S Schedule: Monday - Friday 8:00am - 5:00pm - Provides comprehensive support and service to behavioral health clinical teams in support of member engagement and to facilitate delivery of appropriate quality care and improve program/operational efficiency involving clinical issues. - Provides outreach to members to educate them about available specialty programs and to solicit their participation. - Assists members locate services. Facilitates follow-up calls. - Collects information on patient progress and adherence to treatment plan. - Provides information to members regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and Aetna policies and procedures - Works closely with the clinician to insure healthy outcomes for the member. - Miscellaneous administrative duties such as Provider/ community resource searches, handling Transition of Care requests, executing letters of agreement with non-par providers, obtaining discharge verifications and non-complex authorizations. - Work requires sitting for extended periods, talking on the telephone and typing into the computer Required Qualifications - 2 years Behavioral Health care experience. - Previous Customer Service experience. - Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding.

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