Customer Success Technical Consultant

About the role

Salsify is seeking an AI CS Technical Consultant to accelerate the adoption and value realization of Salsify's AI capabilities across our customer base. This role operates at the intersection of Customer Success, Services, and Product/R&D, ensuring customers successfully adopt and expand their use of Salsify's AI-powered capabilities. The AI CS Technical Consultant will act as a technical and strategic advisor to both internal teams and customers, helping translate Salsify's AI capabilities and products into tangible business outcomes. This role is particularly focused on driving adoption and impact of Salsify Intelligence Suite, and ensuring customers move seamlessly from implementation into long-term value realization. How you will make an impact: Drive AI Adoption and Customer Value Focus on the adoption and business value realization of Salsify's AI capabilities across the customer base. Proactively monitor adoption of Salsify's AI capabilities-currently with a strong focus on Intelligence Suite-across all customers Identify adoption challenges and opportunities, and collaborate with Customer Success, R&D, and Services to develop targeted adoption plans. Monitor execution of these plans and help ensure customers realize measurable business outcomes from AI capabilities. Expand Customer Use Cases Partner closely with Customer Success Managers to help customers think through expanded AI use cases aligned to their business goals. Translate customer challenges into actionable AI workflows using Salsify's capabilities. Create execution plans for new use cases and assist customers in implementing them successfully. Capture and Scale Success Stories Help Customer Success identify and document customer success stories related to AI adoption. Capture and articulate the business impact and measurable outcomes delivered through Intelligence Suite. Contribute insights that can inform broader customer enablement, product improvements, and go-to-market messaging. Enable Post-Implementation Success Serve as a liaison between Professional Services and Customer Success to help customers transition smoothly from implementation into an ongoing adoption and optimization phase. Ensure AI configurations and workflows established during implementation are effectively operationalized post-launch. Provide technical guidance to ensure continued success and growth of AI capabilities within customer environments. Provide technical expertise to unblock customers and help them quickly realize value from AI features. You'll Enjoy This Role if You Have: Customers actively adopting and expanding their use of Salsify AI capabilities. Measurable business outcomes from Intelligence Suite. Faster transitions from implementation → adoption → expansion. Strong collaboration between Customer Success, Services, and Product. A growing library of AI customer success stories. Recommended Qualifications: Experience in post-sales technical roles such as Forward Deployed Engineer, Solutions Engineer, Implementation Consultant, or Technical Customer Success. Strong ability to translate AI capabilities into real customer workflows and business value. Comfortable working cross-functionally with CS, Services, Product, and Engineering. Experience supporting SaaS products in a customer-facing environment. Strong analytical and problem-solving skills with a focus on driving product adoption. Proficient with Javascript. At Salsify, we maintain 3 core principles as part of our Compensation Philosophy : We pay market rates, which are competitive and equitable We pay based on performance and proficiency, not tenure We adjust proactively; when the market moves, we do too The posted compensation range reflects the base sa

Additional Information

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market. Learn how the world's largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf. At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

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