Senior Commercial Excellence Analyst

Requirements

• Proven experience in roles such as: SFE, CRM commercial excellence, COO, or Heads of Operations
• Experience in delivering Omnichannel/digital transformation
• Hands-on experience with Salesforce based CRM platforms (Veeva or IQVIA)
• Good understanding of customer metrics and omnichannel ecosystem
• Experience in data analytics, managing commercial data (CRM, sales, etc.) and producing reports
• Strong understanding of Pharmaceutical commercial and field models
• Business relationship management skills - working with cross functional teams & stakeholders without positional authority while building trust and evoke influence
• Strong communication skills
• Strategic analysis/insight and commercial acumen
• Proven project management skills
• Ability to work in a fast-paced environment
• Demonstrates strong integrity, dependability and teamwork
• Highly proficient in the use of MS Excel and Power Point
• Fluent written and spoken English, additional European language skills is an advantage
• What we offer in return
• Homeworking allowance, meal allowance, annual bonus subject to internal policy
• Opportunities for learning & development through our varied programme

Benefits

Additional Information

Senior Commercial Excellence Analyst Location: Paris, France (Hybrid 3 days per week) Department: Commercial Job type: Permanent, Full-Time Join us and make a difference when it matters most! At Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We challenge ourselves constantly to deliver more for patients, healthcare professionals, our partners, and our employees. The Team The Senior Commercial Excellence Analyst is responsible for coordinating the execution of the omnichannel strategy in the field, determining key performance indications and providing tools and knowledge for driving best the execution of the field team, in close coordination with the Country Lead. This role also requires day to day management of Mundipharma's SFE and CRM platforms, as well as providing strategic input into commercial operations. It will also supervise the Established Brands portfolio and coordinate operations to ensure its consistent performance. The role will include some key strategic projects and have Operational excellence responsibilities cross functionally. The Senior Commercial Excellence Analyst will also be a member of the local Leadership Team in charge of driving the monitoring of activity and performance of the company and partnering with the Sales Director to ensure excellence in execution with strong Project Management skills being vital. Role and Responsibilities Coordinate omnichannel engagement enablement projects: CRM, Customer Database, profiling segmentation and targeting, and incentives. Define and maintain data quality for the Omnichannel ecosystem; ensuring data governance of local data sets, identifying data quality issues and providing potential solutions to resolve them. Counsel commercial team in roadmap for digital ecosystem based on business and market trends. Manage budget and expense for local initiatives, in alignment with omnichannel strategy. Engage cross-functional leaders within the global sales team to ensure alignment and buy-in of the Omnichannel strategic roadmap and overall vision and purpose for digital transformation. Business insights management. Create visibility of sales data, field, customer and channel insights through best-in-class examples to allow Business Leaders to see relevant, sales-driving opportunities & develop actions relevant to the strategic business direction. Value creation: by correctly identifying business needs, communicating and demonstrating the value of CRM and data solutions to contribute to total business solutions. Lead and influence Sales Force Effectiveness, ensuring that the commercial organization executes business strategy and has the processes, tools, information and knowledge needed to make decisions & deliver strategic outcomes and drive continuous improvement. Lead sales planning & performance programs and tools in collaboration with Customer Engagement Strategy and Customer Engagement Execution Directors. Governance of all SFE metrics, processes, systems and regular reporting. CRM Management: work with local stakeholders and collaborate with day-to-day needs of the field force. Ensure correct use of CRM by field teams to enter key data to inform on various business KPIs. Provide CRM system and data management support to the internal customers, guiding teams to appropriate support channels where necessary. Delivery of training to the field-based and head office associates on use of the platform and maintenance of training materials. Supervision of the Established Brands portfolio: run the analyses and identify opportunities to enhance the volume and value components of the portfolio performance, coordinate cross functional projects and operations to maximize net revenues, be the key contact of the global team for global-local projects.

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