Housekeeping Order Taker

About the role

**Key Responsibilities:** Maintain active communication systems within the Housekeeping Department to coordinate with guests and other departments Verify key cabinet inventory daily and report discrepancies to the Executive Housekeeper Review evening and night logbooks to identify and prioritise pending guest requests Prepare daily assignment sheets and coordinate staff distribution across all areas Record and communicate VIP room assignments and in-house room status to supervisors Respond promptly to guest requests and maintenance calls, ensuring timely resolution Compile and organise daily Housekeeping Reports Distribute work orders to responsible personnel and track completion Update the Property Management System with information from Floor Supervisors Process lost and found items according to established policies Fluent in English with excellent written and verbal communication skills; proficiency in one additional language spoken by the majority of staff is essential. Minimum two years' experience in a housekeeping or guest services role within a 5-star hotel environment. Proficient in Microsoft Excel, Word, and Outlook; demonstrated experience with Fidelio or equivalent Property Management System. Strong organisational and multitasking abilities with excellent attention to detail. Proven ability to prioritise tasks and manage competing demands in a fast-paced environment. Excellent interpersonal skills with a commitment to guest satisfaction and departmental coordination. WHY WORK FOR ACCOR Develop your talent through Accor's learning programs. Opportunity to grow within your property and across the world! Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Company Intel

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