Customer Service Representative -

About the role

As a Customer Service Representative, you'll be the primary connection between Integon, policyholders, and agents. You'll answer questions, resolve issues, process policy changes, and guide customers through important insurance decisions. This role is ideal for people who enjoy problem-solving, communicating clearly, and helping customers feel supported and valued.

Responsibilities

• Take ownership of customer and agent inquiries, issues, and errors, and determine the best next step.
• Answer incoming calls and provide clear guidance on existing policies.
• Serve as the first point of contact after policy sale by identifying risks, asking key questions, and gathering required information.
• Document call details, process policy changes, answer billing questions, and maintain excellent phone etiquette.
• Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds.
• Review policy details, identify special circumstances, and provide accurate coverage information.
• Collaborate with teammates to ensure exceptional service and contribute to a supportive, reliable environment.
• What You Bring
• Required
• High School Diploma or GED.
• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask while navigating multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Attention to detail and ability to follow structured procedures.
• Preferred (Nice to Have)
• Call center experience.
• Insurance industry knowledge.
• Why Integon
• We offer rewards that support your wellbeing, your family, and your growth.
• Compensation and Financial Benefits
• Paid training.
• Fully reported wages to IMSS and Infonavit.
• Savings Fund.
• Profit Sharing.
• Weekly food vouchers.
• Weekly payment schedule.
• Life and burial insurance.
• Wellbeing
• Nine days of Paid Time Off (in addition to annual vacations).
• Nine paid company holidays per year.
• Marriage Leave.
• Parental Leave.
• Access to learning platforms for your professional development.
• Employee referral program.
• Discounts with partner establishments.
• Monthly employee events and celebrations.
• Workplace
• On-site parking.
• On-site wellness center.
• On-site coffee shop.
• Gaming room.
• Who Thrives Here
• You'll succeed in this role if you're someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field.
• Apply Today
• Start your career with a certified Great Place to Work and a team that values your growth, individuality, and success.

Requirements

• Business Support, Client Facing, Consumer Protection, Quality Control (QC), Service Delivery

Additional Information

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. Job Description About Integon Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we've proudly maintained our Great Place to Work certification. Every day, our team supports our U.S. affiliates by delivering high-quality property and casualty insurance services that help people protect what matters most. As part of a winning team, you'll find opportunities for personal growth and rewards that recognize your contribution.

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