Field Service Engineer

About the role

Our client, Thales, is seeking a hands-on Field Service Engineer to support the maintenance and operation of a mission-critical Command & Control (C2) system deployed for a government agency in Singapore. As part of a dedicated engineering team, you will play a critical role in ensuring system reliability, availability, performance, and security. This position offers the opportunity to work on large-scale, high-availability infrastructure in a secure and operationally critical environment.

Responsibilities

• System Maintenance & Support
• Perform corrective maintenance activities to diagnose, troubleshoot, and restore hardware and infrastructure components.
• Support mission-critical systems and ensure compliance with stringent SLA requirements.
• Monitor and maintain system availability, reliability, MTBF, MTTR, and downtime records.
• Preventive Maintenance
• Execute scheduled preventive maintenance in accordance with approved procedures and maintenance plans.
• Conduct inspections, servicing, calibration checks, and configuration verification.
• Prepare and submit maintenance reports upon completion of activities.
• Testing & Validation
• Support software deployment and patching activities through system and integration testing.
• Verify system configurations before production deployment.
• Assist in troubleshooting issues across hardware, software, and network environments.
• Asset & Spare Parts Management
• Maintain warranty records and coordinate warranty claims with vendors and subcontractors.
• Manage spare parts inventory, test equipment, and maintenance tools.
• Monitor hardware lifecycle, including end-of-life and end-of-support planning.
• Vendor Coordination
• Liaise with external vendors for equipment calibration and maintenance services.
• Support hardware replacement, integration testing, and configuration management activities.

Requirements

• Education
• Diploma or Bachelor's Degree in Engineering, Information Technology, Electronics, Telecommunications, or a related discipline.
• Minimum 2-3 years of experience supporting enterprise IT infrastructure, mission-critical systems, or field engineering environments.
• Experience supporting systems with high availability requirements (e.g. 99.9% uptime SLA).
• Familiarity with IT Service Management (ITSM) processes and best practices.
• Technical Skills
• Experience in one or more of the following areas is advantageous:
• Server Hardware (HP, Dell, Lenovo, etc.)
• Cisco Networking (Switches, Routers, Wireless Access Points)
• Uninterruptible Power Systems (UPS)
• Remote Input/Output (RIO)
• Programmable Logic Controllers (PLC)
• Outdoor Equipment Racks (IP55/IP65)
• Video Wall Systems
• KVM Infrastructure
• Hardware Troubleshooting & Diagnostics
• Infrastructure Monitoring & Maintenance
• Personal Attributes
• Strong analytical and problem-solving skills.
• Customer-focused with a strong service mindset.
• Able to work independently as well as collaboratively within a team.
• Comfortable working in a fast-paced and operationally critical environment.
• Willing to participate in a rotational 24x7 standby support roster.
• Eager to learn new technologies and expand technical expertise.
• Able to interpret technical documentation, system architecture, and operational workflows.
• What's in It for You?
• Opportunity to support mission-critical government systems.
• Exposure to advanced infrastructure, networking, and operational technologies.
• Work within a highly skilled engineering team in a secure environment.
• Structured training and opportunities to develop expertise across multiple technology domains.
• Working Hours: Normal office hours with rotational 24x7 standby support.
• Don't miss out on this chance to be a part of a dynamic and growing team. Take the Next Step in your career journey with us!
• To apply, please submit your updated resume along with your notice period, and expected salary.
• Click on the 'Apply here' button to drop your resume directly or email it to susmita.sahu@akkodis.com .
• Our team will review all applications and contact shortlisted candidates for further steps in the selection process.

Additional Information

About Akkodis Akkodis is a global leader in engineering and R&D, leveraging connected data and digital technologies to accelerate innovation and transformation. With over 50,000 engineers and digital experts across 30 countries, Akkodis combines deep industry expertise with cutting-edge capabilities in mobility, software engineering, testing, simulations, cybersecurity, AI, robotics, and data analytics. Part of the Adecco Group, Akkodis brings together the strengths of AKKA and Modis to help organizations shape the future of technology.

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