Dispatcher - Security & Communication Center

Responsibilities

• Answer priority line calls and initiate responses for code events, alarm activations, and other requests.
• Gather complete information to determine urgency and dispatch the appropriate security, maintenance, and/or medical response.
• Follow emergency procedures and make appropriate notifications according to department guidelines.
• Continuously monitor security and maintenance radio channels, alarm panels, surveillance cameras, and electronic security systems.
• Answer, evaluate, and prioritize incoming administrative calls seeking assistance.
• Use computer-aided systems, telephones, databases, and maps to communicate and coordinate effectively.
• Communicate professionally with internal teams and stakeholders to gather and share important information.
• Coordinate available resources to improve responses to routine and emergency calls.
• Maintain and modify on-call schedules for associated departments and clinics accurately and timely.
• Identify areas of concern and make recommendations for process improvements to leadership.
• Maintain regular and consistent attendance as scheduled by department leadership.

Requirements

• Computer proficiency required, as demonstrated through pre-employment CritiCall Public Safety Dispatcher testing. Testing includes typing, general medical terminology, ten-key data entry, and proofreading.
• Ability to manage a fast-paced, high-stress work environment, including hospital responses to critical code calls, required.
• Ability to multitask and manage multiple inputs during critical calls required.
• Experience working with multifaceted technology, including telephones, computers, and specialized software programs.
• Strong verbal and written communication skills, with the ability to communicate effectively with a variety of audiences.
• Excellent organizational skills, attention to detail, critical thinking skills, and ability to prioritize work effectively.
• Ability to work both independently and as part of a team.
• Ability to handle sensitive and confidential situations with tact, professionalism, and diplomacy.
• Ability to act with integrity, kindness, and empathy.
• Commitment to maintaining confidentiality as needed.
• Working knowledge of Microsoft Office Suite and ability to learn additional software as needed.
• Previous experience in healthcare, fire, EMS, or law enforcement dispatching. (Preferred)
• Previous customer service experience.
• Understanding of confidentiality laws related to the provider-patient relationship, including HIPAA guidelines.

Benefits

Additional Information

This position answers incoming calls, prioritizes, and dispatches appropriately. Monitors and operates security infrastructure to include, closed circuit camera systems, alarm panels, radios, mass communication, door access and lockdown functions. Responsible for the creation and maintenance of computer-aided dispatch records for assigned area(s). Supports the organization in fulfilling the mission, vision, and values of Logan Health. Our Mission : Quality, compassionate care for all. Our Vision : Reimagine health care through connection, service and innovation. Our Core Values : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Join our team as a Dispatcher and play a critical role in supporting hospital safety, emergency response, and day-to-day operations. In this fast-paced position, you will answer priority calls, coordinate responses to code events and alarms, monitor security systems, and help ensure the right resources are dispatched quickly and accurately. This is a day shift position working three 12-hour shifts per week, offering a consistent schedule while supporting meaningful work in a healthcare environment. Why You'll Love This Role Three 12-hour day shifts per week Meaningful work supporting hospital safety and emergency response Fast-paced, team-oriented environment Opportunity to use communication, critical thinking, and multitasking skills A role where accuracy, calm decision-making, and compassion make a difference

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at loganhealth? Share your experience