Senior Production Support Engineer - NICE Actimize/ETL

About the role

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Senior Production Support Engineer - NICE Actimize/ETL ready to take us to the next level! If you have Level 2 and Level 3 (L2/L3) production support, application maintenance, and incident management of critical enterprise-scale financial crime detection platforms and are looking for your next career move, apply now Job Description We are looking for a Senior Production Support Engineer - NICE Actimize/ETL to manage and optimize production operations for financial crime detection platforms. This position will be full-time and remote .

Responsibilities

• Actimize Application & Platform Support (L2/L3)
• Incident & Problem Management: Provide end-to-end support for core Actimize platforms including SAM (Suspicious Activity Monitoring), UDM (Universal Data Model), CDD (Customer Due Diligence), and ActOne
• System Troubleshooting: Actively investigate, diagnose, and resolve platform issues related to Actimize risk-case generation, alert processing engines, and the Risk Case Manager (RCM) worker processes
• Root Cause Analysis (RCA): Spearhead technical investigations on high-impact incident tickets using tools like ServiceNow or Jira, publishing precise technical post-mortems and long-term resolution paths
• Environment Maintenance: Lead hotfix and emergency patch installations, supporting platform upgrades and regular deployments across development, staging, and production clusters
• Database Data Auditing & SQL Optimization
• Production Debugging: Write complex, highly optimized SQL queries, stored procedures, joins, and indexing tasks to parse and resolve data discrepancies across high-volume relational systems like Oracle, MS SQL Server, or PostgreSQL
• Database Performance Tuning: Track background performance locks, database fragmentation, and blocking processes to ensure query executions do not breach defined production latency thresholds
• Data Rectification: Formulate safe data-patching scripts to fix upstream corruption issues affecting Actimize reporting metrics without violating data schema rules
• ETL & Batch Pipeline Monitoring
• Batch Operations Management: Monitor and support overnight ETL batch loads, automated data feeds, and incoming file ingestion pipelines
• Pipeline Debugging: Quickly isolate and correct pipeline breaks stemming from malformed source data arrays or schema mismatches in data integration routines
• Automation Engineering: Build or improve operating system wrappers using Linux Shell Scripting (Bash) or Python to automate repetitive pipeline verification checklists and reduce manual validation workloads
• Scheduling Governance: Schedule, monitor, and optimize orchestration tasks using commercial enterprise work schedulers such as Control-M, Autosys, or UC4

Requirements

• Required:
• 5+ years of experience in database data auditing and SQL optimization
• Expertise in writing optimized SQL queries, stored procedures, joins, and indexing tasks
• Proven ability to debug pipeline breaks and manage ETL batch operations
• Experience with enterprise work schedulers such as Control-M, Autosys, or UC4
• Proficiency in Linux Shell Scripting (Bash) or Python
• Preferred:
• Familiarity with NICE Actimize modules including SAM, UDM, CDD, and ActOne
• Hands-on experience with incident management tools like ServiceNow or Jira
• Physical Demands
• Ability to safely and successfully perform the essential job functions
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
• Reasonable accommodation statement
• If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Benefits

Additional Information

Senior Production Support Engineer - NICE Actimize/ETL Req number: R7922 Employment type: Full time Worksite flexibility: Remote

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