AVP-Technology Program Management Office (PMO) - BSSe

About the role

We're hiring an AVP- Technology Program Management Office, to lead the execution engine for one of AT&T's most important technology transformations. This senior leader will bring structure to complexity, build durable operating capability, and help deliver a multi-year transformation with clarity, predictability, and accountability. Sitting within Business Support Systems Engineering (BSE), part of the Consumer Technology Experience (CTX) organization, this leader will own the Technical Program and Project Management function and Program Management Office for the BSSe program. The mandate is clear: enable teams to move faster, make better decisions, and deliver measurable transformation outcomes. Deliver the target-state stack, safely migrate customers from legacy platforms, reduce transition risk, and improve business readiness. Make delivery more predictable through credible plans, clear milestones, visible dependencies, realistic forecasts, and actionable decisions. Unify product, engineering, architecture, operations, delivery, legacy, migration, vendor, and transformation teams around shared priorities and outcomes. Strengthen migration governance, decision speed, accountability, and program and project management maturity across the transformation. This leader will also serve as the primary BSSe interface to the Enterprise Transformation Office, translating BSSe plans, risks, dependencies, and performance into enterprise-ready insight and helping drive cross-program alignment, executive decision-making, and interdependency resolution. This is a high-impact opportunity for a leader who wants to shape how large-scale transformation gets delivered-not just tracked. Why This Role Matters BSSe is building a unified target-state technology stack and migrating customers from legacy platforms into a modernized environment. The work is highly visible, deeply cross-functional, and central to improving customer experience, operational resilience, cost structure, and delivery speed. Shape the execution system for a large-scale enterprise transformation. Improve predictability across planning, sequencing, dependencies, milestones, risks, decisions, and migration readiness. Align product, engineering, architecture, operations, delivery, legacy, migration, vendor, and transformation teams around shared outcomes. Modernize program and project management through AI-enabled practices, standards, reporting, and governance.

Responsibilities

• Lead the Technical Program and Project Management Office
• Own the BSSe Technical Program Management Office, including the operating model, governance, standards, cadences, and leadership expectations.
• Create one integrated execution system across product, engineering, architecture, operations, delivery, legacy, migration, vendor, and transformation teams.
• Turn complexity into clear decisions, tradeoffs, risks, recommendations, and executive-ready actions.
• Build a World-Class Execution Capability
• Elevate program and project management from coordination to strategic delivery leadership.
• Define the playbooks, decision rights, execution frameworks, and quality standards required to deliver at scale.
• Build and coach a high-performing team with clear accountability and durable operating capability.
• Improve Predictability, Transparency, and Outcomes
• Build integrated plans that surface sequencing, dependencies, milestones, risks, and decisions early.
• Improve forecast accuracy across scope, schedule, cost, capacity, and migration readiness.
• Replace activity reporting with transparent, decision-focused, outcome-driven insight.
• Govern Migration as a First-Class Workstream
• Plan migration waves with clear sequencing, readiness criteria, decision points, and exit conditions.
• Surface customer, operational, technical, and service-continuity risks early.
• Protect conversion quality, fallback readiness, stability, and customer experience during transition.
• Partner with the Enterprise Transformation Office
• Act as the primary BSSe counterpart to the Enterprise Transformation Office for governance, enterprise planning alignment, KPI/status reporting, and executive-ready decision support.
• Lead BSSe's participation in cross-program interdependency management, ensuring upstream and downstream risks, dependencies, and mitigation plans are visible, owned, and escalated when required.
• Translate BSSe roadmaps, integrated delivery plans, and program health into concise, decision-ready narratives for enterprise governance forums, including clear tradeoffs, recommendations, and actions.
• Work collaboratively with the Enterprise Transformation Office to improve enterprise transparency, simplify cross-program coordination, and reduce last-minute churn-while maintaining accountability for BSSe's internal execution approach, PM

Benefits

Additional Information

This role is based in Dallas, TX or Atlanta, GA and requires in-office presence five days per week. Relocation assistance is available for qualified candidates.

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