Manager of Operations (Detroit, MI / Hybrid)

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FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a Manager of Operations for our Michigan Operations Team. This is a full time hybrid role with weekly travel to our FreedomCare office located in Wayne County, Michigan. Department & Position Overview: The Operations Manager is responsible for overseeing Michigan operations across assigned service lines, including Home Help agency provider operations and HIDE SNP / MI Coordinated Health-related operational workflows, as applicable. This role ensures that referrals, eligibility workflows, service agreement completion, authorization and Time and Task alignment, caregiver onboarding, CHAMPS association, service delivery, documentation, billing readiness, quality assurance, and compliance operations are executed accurately and consistently. T his position owns day-to-day operations for the Michigan market and is accountable for ensuring that authorized services are delivered according to MDHHS Home Help requirements, the client's approved Time and Task / service authorization, applicable Medicaid and payer requirements, and company policy. The Manager partners closely with clinical leadership, compliance, enrollment, care management contacts, Adult Services Workers, MDHHS and CHAMPS operational contacts, HIDE SNP / plan partners, payroll, billing, HR, training, and technology teams to ensure operational performance and regulatory readiness. The position is accountable for ensuring that referrals become compliant service records, required participant-provider agreements are completed and maintained, caregiver and agency records are ready before services begin, documentation supports billing, and client/caregiver issues are resolved through clear operational workflows. T he Operations Manager will manage operations toward growth, service quality, caregiver and client experience, compliance performance, audit readiness, timely issue resolution, and profitability. The role monitors operational data, identifies risk trends, and implements process improvements to support safe, compliant, and scalable Michigan service delivery. Every Day Y ou W ill: Serve as the operational leader for Michigan services, ensuring efficient, compliant, client-centered operations aligned with Michigan Medicaid, MDHHS Home Help, HIDE SNP / MI Coordinated Health, payer, and company requirements. Lead implementation and optimization of Michigan operational infrastructure, workflows, staffing models, technology use, SOPs, desk guides, training materials, and performance controls to support compliant growth and service delivery. Manage day-to-day operations for Michigan service lines, including Home Help agency provider operations and HIDE SNP / plan-related operational workflows, from referral intake through service delivery, monitoring, documentation, issue resolution, and audit readiness. Support compliant market growth by building operational relationships with referral sources, Adult Services Workers, MDHHS stakeholders, CHAMPS-related contacts, Medicaid and Medicare-Medicaid plan partners, community organizations, and internal growth teams, ensuring referrals align with the appropriate Michigan service line. Hire, train, manage, and develop Michigan operations staff, while coordinating cross-functionally with clinical, compliance, technology, product, enrollment, billing, payroll, HR, and internal support teams. Monitor quality, compliance, and operational metrics, including referral conversion, service start timeliness, Medicaid / program eligibility documentation, MSA-4676 completion, Time and Task receipt and alignment, caregiver onboarding, CHAMPS enrollment / association status, documentation completion, EVV / service verification readiness, missed visits or service gaps, incidents, complaints, caregiver retention, satisfaction, and audit readiness. Oversee Michigan operational compliance, including caregiver qualification files, training records, CHAMPS association evidence, authorizations, client-provider agreement records, Time and Task alignment, required ASW contacts or monitoring touchpoints, incident and complaint workflows, documentation quality, and corrective actions. Ensure Home Help services are delivered according to the authorized Time and Task and program requirements, including approved tasks, frequency,

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