First Year Academic Success Advisor-2

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Resolves complex issues and also take the lead on projects built around student support and is both an individual-contributor position; works with a broad knowledge of overlapping functions and processes; team lead/holds team accountable/reports up to leadership/trainer.
• Job Description:
• Position Salary Range:
• $60,000 - $70,000 per year; DOE
• Location:
• Arizona State University, West Valley campus
• 13591 N. 47th Avenue Phoenix, AZ 85051
• Essential Duties:
• Provides individual and group FYS academic advising and/or interacts with students in support of academic success
• Executes strategic campaigns, events, outreach, advising, and engagement efforts to increase retention and persistence among the First-Year campus cohort for the New College
• Leads and executes New Student Orientation and any events or efforts associated with onboarding (including ASU Welcome, College Assembly, Move-in and other college-specific events as assigned)
• Facilitates multiple sections of NEW 101 as assigned
• Supervises assigned Peer Academic Leader (PAL) in the residence hall and supports/mentors programming efforts as assigned
• Monitors FYS student academic progress and program effectiveness using a variety of technology-based tools (such as DARS, Salesforce, and analytics software/tools), and the application of retention-focused strategies, and relevant advising/student development/engagement theories
• Maintains an openness to new and developing tools utilized across the university to aid in student success and excellent service
• Able to learn and use multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools)
• Utilizes collegial, interpersonal skills to communicate effectively in person, via email and by phone; establishes and maintains effective professional working relationships.-
• Proactively monitors FYS student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues accurately and with empathy-
• Acts as a college/department/school representative to current and prospective First-Year students, faculty, staff, and external groups on issues related to First-Year academic success
• Possesses a clear understanding of the larger picture of the college and/or departmental processes and expectations around the utilization of various tools and how they impact the student experience
• Recognizes and resolves complex issues and/or escalates to leadership with potential solutions and appropriate judgment
• Demonstrates an ability to think critically and use sound judgment to remove barriers to enrollment and overcome objections to encourage resilience in the First-Year persistence journey
• Analyzes financial and academic challenges proactively to ensure timely progress to enrollment and course completion
• Carefully encourages career path and major changes as appropriate in the first year. -
• Advise students on university policies, procedures, and academic expectations, offering strategic problem-solving support for academic and personal challenges
• Maintain accurate student records, generate reports, and provide data-driven insights to support student engagement and retention efforts
• Establish and maintain strong relationships with students, offering holistic support as they transition to and navigate university life
• Serve as a liaison between students, faculty, financial aid, and campus support services to

Additional Information

Job Profile: Academic Advisor 2 Job Family: Academic Advising Time Type: Full time Max Pay - Depends on experience: $70,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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