Agente de Call Center

Responsibilities

• Handle inbound and outbound customer interactions via phone calls, email, and chat, providing timely and high-quality support.
• Resolve customer inquiries, complaints, and requests in a professional, friendly, and service-oriented manner.
• Accurately document customer interactions, follow up on cases, and escalate complex issues to the appropriate teams when needed.
• Meet service performance metrics, maintain customer satisfaction, and stay updated on internal processes, products, and services.
• Required Skills & Qualifications
• 4+ years of experience in call center, customer service, or customer support roles.
• Mandatory B2 English level with the ability to communicate effectively in Spanish and English.
• Strong verbal and written communication skills with a customer-oriented mindset.
• Experience providing support through phone, email, and chat channels.
• Basic computer proficiency, including Microsoft Office and CRM or similar tools.
• Strong problem-solving skills and ability to handle customer concerns efficiently.
• Ability to work under pressure and meet service-level objectives and KPIs.
• Excellent organizational skills with attention to detail and time management.
• Strong teamwork and collaboration skills.
• Availability to work onsite at Av. Reforma #342, Mexico City, full-time Monday to Friday.
• Preferred Skills:
• Service-oriented attitude with empathy and adaptability.
• Experience working in high-volume customer support environments.
• Familiarity with customer service performance metrics and quality standards.
• Posted On: 29-05-2026
• At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Additional Information

Job Title: Call Center Agent Key Skills: Customer Service, Call Handling, English B2, CRM Tools, Microsoft Office, Communication Skills, Email & Chat Support, Problem Solving Experience: +4 YOE. Location: Mexico. Mode: Onsite - Av. Reforma #342, Mexico City (Full-time, Monday to Friday). We at Coforge are hiring Call Center Agent (#21647) with the following skill set.

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