Room Service Server

Responsibilities

• Consistently follow steps of service in preparing, delivering, and servicing orders.
• Retrieve tables and trays.
• Service Mini-Bar.
• Set-up, deliver, and present VIP amenities.
• Set-up Hospitality Rooms.
• Obtain signature or payment for all deliveries.
• Attend all designated staff meetings and training sessions.
• Memorize menus, specials, and service times.
• Complete all state duties at end of a shift.
• Be pleasant, smile and greet all guests, using surnames when possible.
• Attend to and anticipate guests' needs.
• Maintain knowledge of hotel features/services/outlets, hours of operation, etc.
• Achieve objectives through direction and delegation.
• Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
• Be always an ambassador of the hotel and the company, in and out of the workplace.
• Maintain confidentiality and security of all guests and general hotel information.

Requirements

• Great time management and multitasking abilities.
• Excellent Telephone and Email communication etiquette
• Excellent written and verbal communication abilities.
• The ability to provide an excellent level of customer service, even in stressful situations.
• Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.
• Willingness to work long hours, irregular schedules, weekends, and holidays.
• High School Diploma or GED.
• Prior Luxury Hospitality Experience
• Prior Luxury Food & beverage experience.
• Physical Requirements:
• The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
• Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, ext. at least 75 pounds.
• Regularly required to stand, walk, talk, and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
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Additional Information

The Room Service Server at The Charleston Place is responsible for selling & serving food & beverages using their knowledge, hospitality, and service skills. Must be pleasant, conscientious, and professional with excellent knowledge of food & alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations, and provide quality service.

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