Senior Manager, Project Management

About the role

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. QGenda is headquartered in Atlanta. To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn . About Your Role As a Senior Manager within the CX organization and Project Management Office (PMO), you will be responsible for providing direction, leadership and oversight to a team of Project Managers and Project Coordinators, ensuring successful delivery of projects across the QGenda organization. The ideal candidate will possess strong leadership skills, extensive project management experience and a proven track record of driving results in a fast-paced and complex organization. How You'll Make an Impact Resource Allocation and Capacity Planning Lead the strategic planning and allocation of resources across projects and initiatives within the organization Working in conjunction with the Workforce Management teams to manage the allocation of resources to ensure optimal utilization and alignment with project priorities and organizational needs. Work closely with project managers and stakeholders to understand project requirements, timelines and resource needs. Conduct regular capacity assessments to identify resource gaps or constraints and proactively address them. People Management Lead, mentor, and coach a team of Project Managers/Coordinators, providing guidance, support, and development opportunities to enhance their skills and capabilities. Responsible for resource allocation, forecasting and performance management. Foster a collaborative and inclusive team culture that values transparency, accountability and continuous improvement. Handle performance evaluations, goal setting, and career development discussions for team members Performance Management Maintain performance metrics and KPIs to measure effectiveness and efficiency of resource management processes Monitor and analyze resource utilization, productivity and performance trends to identify areas for improvement or optimization. Collaborate with project managers and functional leaders to address performance issues, bottlenecks, or conflicts impacting resource management Implement strategies and initiatives to enhance resource efficiency, productivity and overall project delivery. Identify, assess and mitigate project risks and issues proactively, ensuring timely resolution and minimal impact on project timelines and objectives. Proactively identify and resolve issues prior to formal escalations. Stakeholder Engagement Build and maintain strong relationships with project stakeholders, senior leadership, and functional teams to understand their resource needs and priorities. Communicate resource management strategies, decisions, and challenges effectively to stakeholders, ensuring alignment and buy-in Collaborate with cross-functional teams to identify opportunities for process improvement, innovation, and collaboration in resource management. Lead change management efforts related to project implementations, ensuring effective communication, training and adoption of new processes and technologies. Metrics and Reporting Oversee project retrospectives within your teams to drive root cause analysis regarding customer needs, performance management or potential process improvements. Coordinate cross functional teams to analyze performance against targets, KPIs and benchmarks to provide actionable insights to senior leadership. Lead discussions, synthesize complex data and develop strategic recommendations to optimize performance Travel up to 20% Other duties as assigned

Requirements

• Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all organizational levels.
• Proven track record of driving organizational change and delivering measurable business results.
• Experience in managing a diverse team of project managers and driving high performing outcomes.
• Escalation management experience.
• Strong problem solving and analytical skills
• Strong leadership skills with the ability to develop, motivate and foster teamwork.
• Strong verbal and written communication skills
• Excellent organizational and planning skills with attention to detail.
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