Office Coordinator - Military Operations

Requirements

• Education
• Associate's degree or two years' of relevant experience with a high school diploma.
• Experience working with behavioral health or social services within the military community.
• Experience in healthcare operations, coordination, or administrative support.
• Licenses and Certifications
• N/A
• Familiarity with HIPAA and healthcare documentation requirements preferred.
• Understanding of military culture preferred.
• Physical and Work Environment Requirements
• Disclaimer
• Time Type:
• Full time
• Pay Range:
• $19.10--$26.80
• Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resour

Benefits

Additional Information

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! JOB DESCRIPTION: Position Summary The Office Coordinator is responsible for carrying out the day-to-day operations of the Military Services Department, including administrative functions, provider lifecycle management, and communications, ensuring accuracy, efficiency, and continuity of services. This position ensures that providers are efficiently credentialed, onboarded, and supported throughout their participation in the network. They will also review military-specific training qualifications and address customer service needs in relation to the provider to ensure best practices. The Office Coordinator also monitors shared communication channels, helps resolve billing and documentation inquiries, and contributes to process improvement initiatives. The position reports to the Program Manager of Military Services. Essential Duties and Responsibilities Operational Support Serves as a primary point of contact for departmental phone lines, responding to client and provider inquiries while executing daily operational workflows and manager-directed processes Triages and responds to client and provider inquiries through shared inboxes, ensuring timely, accurate, and professional communication Provides support for billing processes and authorizations, as needed Collaborates with Billing staff to resolve provider-related billing inquiries and ensure appropriate follow-through Participates in process improvement initiatives to enhance efficiency and accuracy Cross-trains on and supports additional operational roles to ensure coverage during staff absences, as assigned by the Program Manager Supports evolving team and program needs by contributing to a wide range of administrative, operational, and project-based tasks as required. - Provider Credentialing & Lifecycle Support Supports provider onboarding, credentialing, and re-credentialing activities, including background checks, licensure audits, and documentation updates Collects, tracks, and maintains provider documentation, including licensure, credentials, and required training Assists with provider onboarding communications Maintains accurate provider records in internal systems and the Electronic Health Record (EHR) Assists with newsletters and external provider communications Supervisory Responsibilities N/A Knowledge, Skills, and Abilities Effectively communicate via written, verbal, in person and virtual methods. Proficiency in Microsoft Office 365 Applications, CRM Platforms, Zoom, Workday, Excel and Adobe is essential. Highly accountable professional with strong organizational and communication skills.

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