US Graduate Program - Customer Success

About the role

Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over 10 years, we've been pioneering privacy-safe, full-funnel marketing measurement, empowering all teams to make smarter decisions Our platform unites Finance, Marketing, Data, and Leadership with a shared view of performance and profitability-combining full-funnel measurement , forecasting, and optimization. With Fospha, every team moves faster and grows smarter. Trusted by over 200 leading brands across three continents, including Free People, Gymshark, and Callaway Golf , Fospha manages $2.5 billion in annual ad spend. We're scaling fast across London, Mumbai, and Austin - and we're on the lookout for ambitious grads and soon-to-be grads to jump in and help us build the world's most powerful marketing measurement solution. Ready to make your mark? Let's go! 🚀 How We Work: AI-First from Day One At Fospha, AI isn't a buzzword - it's how we operate. Every team member has Claude Enterprise access from their first day, with the expectation that you'll use Claude Code, Design, Chat, Co-Work and other AI tools to elevate your work. We believe the best ideas come from everyone, not just leadership - and that staying ahead means investing in every person to innovate responsibly. That's why we give every team member access to cutting-edge AI tools from day one, with the expectation that you'll use them thoughtfully: raise the bar, don't lower it. Experiment more, move faster, and help us deliver better outcomes for our customers and partners. We've built an AI enablement framework designed to make you more effective, not replace you: you'll learn to delegate repetitive work, accelerate analysis, and focus on judgment and strategy. Through practice and feedback, you'll develop the judgment to know when to trust AI output, when to challenge it, and how to layer your critical thinking on top of what the tools generate. We're looking for people who are excited to experiment with us, willing to fail fast, and thoughtful about the limitations of AI - not just excited by the hype. The Graduate Opportunity in our Centre of Excellence The Centre of Excellence is Fospha's early-careers program that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in our customer team, you'll gain foundational experience while being prepared for future opportunities across the organization. The program operates on four key principles: Hands-on Exposure to Customers : Working directly with brands provides practical experience and deep product knowledge essential for future progression within the business. Cross-Functional Exposure : Being customer focused offers unique opportunities to learn from and collaborate with every department in the business-many on a daily basis. Comprehensive Training : In addition to the extensive on-the-job learning opportunities, you'll receive broad and blended training covering essential topics such as Business Storytelling, Stakeholder Management, Market Research & Product and Data Management. Career Development : High performers have clear opportunities to quickly advance their careers at Fospha within the customer team and across departments Joining the team you will be at the heart of the business delivering the best possible experience to our customers.

Responsibilities

• Support and learn from the Customer team on matters specific to Fospha customers
• Project manage customer onboarding, ensuring quality for our customers
• Become a go-to expert in Marketing and Fospha products and provide training sessions to customers and on-going support
• Track customer health scores, creating mitigation plans for at risk customers to ensure customer realize the full value Fospha can offer their brand
• Independently prepare and deliver insight meetings to customers, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals
• Build and manage key customer stakeholder relationships
• Continually strive to provide the best customer service possible and exceed expectations
• Iterate, experiment and share back with your team on what's working to help us all keep improving
• In addition to your core responsibilities, we expect you to be excited by the opportunity AI brings and find new ways of working utilizing our AI hub!
• What are we looking for?
• We hire for potential - you don't need a technical degree or marketing background. W

Benefits

Additional Information

Are you excited by the idea of joining a high-growth, data-led business at the intersection of marketing, analytics, and technology? Do you want to learn how fast-scaling tech businesses operate while developing valuable customer, data, and commercial skills? Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow? If so, we'd love to hear from you!

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