Office Manager & Workplace Team Lead

Responsibilities

• Office Operations & Facilities
• Own end-to-end operations of the NYC office, ensuring a seamless, well-maintained, and welcoming environment for approximately 200 employees and visitors.
• Manage relationships with building management, landlords, and external vendors (cleaning, security, catering, maintenance, supplies) including contract negotiation and performance oversight.
• Manage mail and package services, office supply inventory, equipment maintenance, and conference room logistics.
• Organize and execute corporate events, offsites, team gatherings, and coordinate internal scheduling.
• Coordinate IT infrastructure projects with the technology team, including AV systems, conference room setups, and workspace technology.
• Oversee catering and the daily lunch delivery program (high priority).
• Workplace Team Leadership
• Lead and develop a workplace team (including front desk/reception, office coordinators, and facilities staff), setting clear goals and fostering a high-performance culture.
• Establish and maintain standard operating procedures for all workplace functions, continuously improving service quality and operational efficiency.
• Serve as the primary point of contact for all workplace-related inquiries and escalations across the office.
• Collaborate cross-functionally with People/HR, IT, Finance, and executive leadership to align workplace strategy with business objectives.
• Budget & Financial Management
• Own and manage multiple budgets, including facilities operations, office supplies, food & beverage programs, events, and capital improvement projects.
• Track budget vs. actuals on a monthly basis, making strategic trade-offs to stay within budget while maintaining high experience standards.
• Prepare quarterly budget reports and forecasts for senior leadership, identifying opportunities for cost optimization without sacrificing quality.
• Manage vendor procurement processes, negotiate contracts, and ensure cost-effective sourcing across all workplace services.
• Culture, Events & Employee Experience
• Design and execute a workplace experience strategy that reinforces company culture and strengthens employee connection, particularly given the office's role as a cultural hub.
• Plan and manage office events, including all-hands meetings, team celebrations, holiday gatherings, volunteer activities, and visiting-team programming.
• Develop and manage food & beverage programs (catering, snacks, coffee) that meet diverse dietary needs and create moments of community.
• Partner with People/HR on onboarding experiences, ensuring new hires feel welcomed from day one.
• Champion wellness, sustainability, and DEI initiatives within the workplace environment.
• What You Bring:
• 3+ years of experience managing an office, workplace operations, or facilities-ideally in a fast-paced, high-growth environment with 100+ employees.
• Team-oriented with a proactive, "roll-up-your-sleeves" mentality.
• Proven experience managing multiple budgets (six-figure+), including vendor negotiations, forecasting, and financial reporting.
• Strong project management skills with the ability to manage competing priorities, complex logistics, and cross-functional stakeholders.
• Deep knowledge of office/facilities operations, including health & safety compliance, space planning, and vendor management.
• Proficiency with office and productivity tools (Google Workspace or Microsoft Office, project management platforms, ticketing syste

Benefits

Additional Information

About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results. Your Role at impact.com : We are looking for a dynamic and experienced Office Manager & Workplace Team Lead to oversee the daily operations and events in our New York City office.a ~200-person office that serves as a cultural hub of our company. This is a high-impact leadership role that combines hands-on office management with strategic workplace programming, team leadership,events planning and execution and multi-budget oversight. You will be responsible for creating an exceptional, inclusive, and efficient work environment that reflects our values and supports our people.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at impact? Share your experience