Bonus/incentive payA flexible work environmentPaid holidays and paid time offOngoing investment in your career through dedicated training, on-the-job development, and coachingTotal rewards that support your success at work and beyond, including comprehensive health benefits, a 401(k) savings plan with employer match, and associate wellbeing programming with rewardsIn this role, a typical day will look like:Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers.Identify and manage customer escalations and utilize cross-functional relationships to negotiate 'win-win' solutions.Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.Act as a liaison between Technical Support and all cross-functional departments to relay Voice of the Customer, ( VOC), and drive continuous improvement.Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer.The essential requirements of the job include :Either of these two backgrounds will fit our team:One year of experience with Analytical Chemistry, Biology, Environmental Sciences or equivalentOROne year of mechanical/electrical aptitudePlus these requirements:A minimum of 1 year of experience with MS Office.A minimum of 1 year of experience in customer service, technical support, field service, and/or previous supervisor experience .High School Diploma or equivalentIt would be an asset if you have :BA or BS degree preferredExperience in one or more of Hach's key markets (drinking water, wastewater, and industrial) preferred.Experience with Salesforce and/or Oracle (ERP) preferred.Strong verbal and written communication skills .Prior call center experienceWe anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time . We encourage your prompt applicationUS ONLY :The compensation range for this role is $25.00 - $27.00 USD per hour. This job is also eligible for Bonus Pay.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount isHealth insuranceDental insuranceVision insurance401(k)Flexible schedulePerformance bonus
Additional Information
Imagine yourself...
Contributing to a brighter, more sustainable future
Thriving in a supportive team environment that inspires you to strive for excellence.
At Hach ( www.hach.com ), a Veralto company, we ensure water quality for people around the world. Our founding vision is to make water analysis better-faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you'll contribute to a company that values innovation, collaboration, and professional growth. Motivated by the highest stakes of climate change and global health, we are working together to find new technologies that ensure water safety and sustainability .
This is an onsite d ayshift role Monday through Friday and will be part of the Technical Support Servic e Team in our Loveland, Colorado location.
Hach (veralto) · Loveland, CO