Production Support Analyst - Capital Markets
External
Synechron · Toronto, On, CanadaPrepare for this interview
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Responsibilities
- Provide ongoing support and maintenance for capital markets trading and risk systems.
- Collaborate with cross-functional teams to ensure system stability, performance, and continuous improvement.
- Automate routine tasks through scripting (Python, PERL, etc.) to improve efficiency.
- Manage and troubleshoot Linux, Windows, and SQL database environments.
- Document processes, issues, and user stories using Confluence and Jira.
- Manage incident, problem, and change requests following ITIL principles.
- Quickly learn and become SME for new applications, providing training to users.
- Monitor application performance and build proactive alerts using tools like ITRS Geneos, AppDynamics, Dynatrace.
- Support CI/CD pipelines and automation using tools like Github, Nexus, Jenkins, and Ansible.
- Coordinate with stakeholders to ensure project deliverables are met.
Requirements
- Must be extremely hands-on, detail-oriented, assertive, and proactive.
- Proven experience supporting large-scale, enterprise-wide, global trading and risk platforms.
- Strong scripting skills (Python, PERL, etc.).
- Solid understanding of Linux, Windows, SQL, and database concepts.
- Excellent organization, communication, and interpersonal skills.
- Ability to adapt and thrive in a fast-paced environment.
- Bachelor of Science degree or equivalent.
- Knowledge of Capital Markets and sales lifecycle is a plus.
- Experience with ITIL, incident/problem/change management.
- Disciplined in documenting procedures and issues.
- Preferred, but not required:
- Experience with batch scheduling platforms like BMC Control M, Autosys, Tidal.
- Building application monitoring tools using ITRS Geneos, AppDynamics, Dynatrace.
- Experience with CI/CD, MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Docker, Kubernetes.
Benefits
Additional Information
We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,850+, and has 60 offices in 20 countries within key global markets. Our challenge We are seeking a highly skilled and proactive Production Support Analyst to join our team, supporting large-scale, enterprise-wide capital markets trading and risk platforms. The ideal candidate will be hands-on, detail-oriented, and capable of managing both daily operations and strategic initiatives. Additional Information* The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $100k - CAD $110k/year & benefits (see below).
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