Supervisor CBO

Benefits

Additional Information

MISSION : Manage all supporting activities to Commercial pertaining to Coface's credit insurance business. Monitor key operational performance for better service delivery MAIN RESPONSIBILITIES: Productivity: The team member supports at least 60% of daily task handling and ensures all assigned tasks are completed within defined Turnaround Time No. of customer complaints received in an apprising period from upstream & downstream teams or end customers. Perform quality check of all the team members Active participation in building & developing the quality framework and executing on the timely basis which would need to be reported via governance to the clients Identifying process gaps and training needs of the team to support - productivity & quality improvement & query management Task assigning as per the staff availability & capability (largely as a backup to the manager & during the absence of manager) Publish team performance in guidance of the manager Identify & implement process improvements (quality, quantity, reporting) Monthly Team Performance Review with Denzil. Improve process independency survey results in 2026 to CBO - 95% Lead activity in enhancing the team's productivity by 5% which is quantified and achieved via initiatives/lean projects etc. Prepare, present and participate in various governance calls. Consistent usage of activity catalog & ensuring 0 deviation. Promote process repository to the clients via monthly / quarterly client governance committees Adhering to the Minimum common practice guidelines. Flexibility: Must be flexible with office working hours based on business requirements. Networking: Support other service lines, the Credit line and commercial staff in assisting with questions and interpretations of information data and scores. Customer service: Handle complaints from debtors and risk-related data protection matters to prevent escalation of conflicts and consecutive image damage. Compliance: Ensure compliance with regulations and procedures as laid down by Coface and external regulators Degree educated in Commerce, Economics or Business Administration preferred. Other disciplines with a financial / accounting focus are accepted including any Foreign Language. With at least 3 years of significant work experience co-ordinating with various team activities Basic to intermediate knowledge of Microsoft Excel Hybrid working model after the first month Great place to work: central and modern office Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program... Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field Health care

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