Customer Service Representative - Patient Registration

Responsibilities

• Provide exceptional customer service to patients and families during check-in
• Provide fast and accurate patient registration in a high-volume environment
• Support timely access to care by minimizing delays in registration
• Maintain data accuracy and compliance for billing and legal standards
• Verify and enter insurance information, demographics, and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Requirements

• Exceptional c ustomer service experience , communication and interpersonal skills
• Strong composure and professional ism in a fast-paced environment
• Ability to multitask and prioritize quickly with h ig h attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus
• What You'll Gain:
• Experience in healthcare administration & patient access
• Exposure to revenue cycle, insurance processes, and hospital operations
• Opportunity for g row th within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments
• For this US-based position, the base pay range is $14.50 - $18.99 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
• The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
• If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
• CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
• To learn more, visit: R1RCM.com
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Benefits

Additional Information

Patient Access/Registration Customer Service Representative - Emergency Department On-Site - Wilson, NC| Wilson Medical Center Schedule: Wed 7am-1pm | Thurs-Sat 7am-7pm Are you passionate about helping people during critical moments while building a career in healthcare customer service ? Join R1 as a Patient Access/Registration Representative whe re you'll be the first point of contact for patients , ensuring they receive fast, compassionate, and accurate access to care . This is more than registration - it's a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

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Company Intel

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