Consumer Lending Loan Coordinator

Responsibilities

• Member Service:
• o Provide exceptional service to all Members, officials, internal team members, and service providers.
• o Provide general assistance and departmental support in completing tasks or projects.
• o Provide phone coverage for the department at all times.
• o Communicate with Members regarding their loan status and request documentation needed to close the loan.
• o Compose and type letters, memos, and reports for staff and Members.
• o Deliver excellent Member service by implementing RCU policy and departmental procedures and following the RCU service philosophy and standards.
• Lending Support:
• o Assist Direct lending with loan queues and funding when needed.
• o Assist Indirect lending with loan packages and funding when needed.
• o Manage the loan completion process with Member from approval to funding.
• o Maintain tracking records in Symitar and file Uniform Commercial Code (UCC) filing on specific loan types.
• o Follow up with Members, dealers, or vendors for any documentation needed for funding.
• o Assist funders to ensure loan files are complete prior to internal and/or external audit requests.
• o Ensure confidentiality and safeguard sensitive Member financial information.
• o Evaluate pipeline to ensure loan files are closed within set RCU standards and that production goals are met.
• o Identify cross sell opportunities that will benefit Member.
• o Report daily any problems or concerns with specific loan files.
• o Propose new or improved processes that will improve current processing structure.
• o Review and complete daily lending reports.
• Join us and discover why you'll love working at Redwood Credit Union!
• ABOUT REDWOOD CREDIT UNION (RCU):
• Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
• The ideal candidate has a combination of education and experience equivalent to a high school diploma, Credit Union/Banking industry or closely related field.
• Compensation: Base starting range: $23.00 to $29.00 per hour commensurate with experience.
• Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement- Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
• RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses assoc

Requirements

• Thorough knowledge in the use of Internet-based loan origination software.
• Knowledge of lending principles, practices, rules, regulations, and sales.
• Knowledge of compliance requirements.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in and contribute to a team environment.
• Ability to work a rotating schedule which will include working some Saturdays (1 to 2 a month).

Additional Information

Redwood Credit Union is looking for a Consumer Lending Loan Coordinator, who will provide general assistance and departmental support while providing superior Member service.

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