Senior Program Manager
External
Urbancompass · AustinPrepare for this interview
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About the role
We are seeking a strategic and solutions-driven Senior Program Manager to join the Brokerage Operations team. In this role, you will be the operational backbone for our key strategic initiatives, acting as the bridge between Brokerage Operations, Product, Engineering, Customer Support, Onboarding, and Learning & Development. You will own the Operational roadmap, identifying high-value opportunities to streamline workflows, reduce operating costs, and enhance the experience for our agents and staff. You will not just manage projects; you will drive the strategy behind how we scale our operations efficiently using technology and data.
Responsibilities
- Roadmap Strategy & Execution:
- Own the Operations Roadmap: Lead the end-to-end execution of the Brokerage Operations product and program roadmap. You will ensure all initiatives align with Company OKRs, specifically regarding process excellence and platform adoption .
- Cross-Functional Alignment: Coordinate across Legal, Finance, Growth, and Regional Leadership to ensure operational programs are compliant, scalable, and consistent.
- Product & Engineering Liaison: Translate complex brokerage business needs into clear technical requirements for Product and Engineering teams. You will ensure that what is built solves actual business problems and drives efficiency.
- Operational Efficiency & AI Innovation:
- Process Optimization: Proactively identify bottlenecks in brokerage workflows and define product features or process changes to remove them.
- AI & Automation: Leverage an "AI-first" mindset to find opportunities where automation can reduce manual work for staff and agents.
- ROI Measurement: Define and track KPIs for every program (e.g., cost avoidance, time savings, adoption rates). You will use data to prove the value of your initiatives.
- Change Management & Implementation
- Drive Adoption: Partner with the Learning & Development team to ensure that new tools and processes land successfully. You will help design the rollout strategy to ensure high adoption and minimal disruption.
- Feedback Loops: Establish mechanisms to "Learn from Reality" (CEP), gathering feedback from the field to iterate and improve our programs continuously
Requirements
- Experience: 5-8+ years of program management and/or business strategy and operations experience; experience in real estate and/or tech-enabled service environment preferred
- Strategic Operator: You can see the big picture (strategy) but also love getting into the weeds to fix broken processes (execution).
- Data-Driven: You rely on data, not just intuition, to make recommendations. You can build a business case for why a project should be prioritized.
- Collaborative Leader: You know how to influence without authority, driving progress across teams that don't report to you.
- Adaptable: You embody "Bounce back with passion." You can handle shifting priorities in a fast-moving environment.
- Compass Entrepreneurship Principles
- Be solutions-driven: You don't just flag issues; you bring the fix.
- Move fast: You understand that speed matters in execution.
- Collaborate without ego: You work seamlessly across departments to get the job done.
- Obsess about opportunity: You are constantly looking for ways to make the brokerage run better, faster, and cheaper.
Benefits
Additional Information
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. This position is hybrid (2x per month out of any hub office location)
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