Senior Manager, Sales Training

About the role

Vonage is a leader in Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS), providing cloud-based solutions powered by AI to help businesses enhance communication, improve efficiency, and deliver exceptional customer and employee experiences. At our core, we believe in innovation, inclusivity, and collaboration - we create technology that empowers organisations, and we foster a workplace where diverse perspectives and talents thrive. We're looking for a Senior Manager of Revenue Enablement to lead and scale our enablement function across large segments of the business. You'll set the strategic direction for how enablement programmes are designed, measured, and governed, while leading a team of enablement specialists who are responsible for day-to-day delivery. This is a role for someone who can operate above the detail without losing sight of it. You'll oversee multiple enablement specialists, establish the standards and frameworks that underpin all enablement activity, and represent the function at a senior level across Vonage. You'll own the full enablement agenda across your segment - identifying where the business needs to move, translating that into programme strategy, and ensuring your specialists have what they need to execute with quality and consistency. You'll also manage relationships with third-party training vendors and ensure everything - internal and external - aligns to Vonage's product, commercial, and customer objectives.

Responsibilities

• Programme Strategy & Governance
• Oversee enablement specialists across large segments of the business, ensuring alignment to a common standard of quality and effectiveness
• Create training objectives and define the metrics framework used to assess programme effectiveness across all areas of delivery
• Ensure training courses, materials, and delivery methods are continuously updated to reflect changes in product, customer needs, and business priorities
• Needs Assessment & Strategic Design
• Work with Sales and Product leadership to identify the highest-priority capability gaps and shape the enablement roadmap accordingly
• Work with Vonage's regional sales resources to define and develop training solutions that are fit for purpose in each context
• Ensure internal and external programmes align with stated product, customer, and business objectives - not just training best practice
• Establish and evolve the overall framework for how needs are assessed, solutions are designed, and outcomes are evaluated across the function
• Stakeholder Management & Consultation
• Maintain and nurture consultative relationships with key Vonage and partner stakeholders, operating as a trusted adviser at a senior level
• Play a lead role in cross-functional working groups, helping to address and resolve enablement-related issues that span multiple teams or functions
• Represent the enablement function in senior forums and deliver high-profile presentations to Sales and business leadership on programme performance, priorities, and recommendations
• Team Leadership & Development
• Lead, coach, and develop a team of enablement specialists, setting clear expectations and creating the conditions for high performance
• Establish overall work processes, standards, and priorities across the team - building a culture of rigour, accountability, and continuous improvement
• Address and resolve issues escalated from specialists and audiences; support specialists in building their own capability to handle issues at their level
• Identify, retain, and develop strong talent within the team; address performance gaps directly and early
• Continuous Improvement & Performance Reporting
• Define and own the measurement framework for enablement effectiveness - from completion rates and learner feedback through to manager-reported behaviour change and business impact indicators
• Identify patterns across programmes and teams that signal systemic issues or improvement opportunities, and lead the response
• Report programme performance, trends, and risks to the Director of Enablement and senior stakeholders, with clear recommendations attached
• Measures of Success
• Within your first month, you will:
• Complete onboarding and develop a thorough understanding of current programmes, team structure, delivery cadence, and existing performance data
• Build relationships with key senior stakeholders across Sales, Product Marketing, Sales Ops, and HR Organisation Effectiveness
• Audit the existing programme portfolio and team operating model to identify structural gaps, duplication, and priority improvement areas
• Within your third month, you will have:
• Established a clear programme strategy and roadmap, with priorities agreed with the Director and key stakeholders
• Defined the metri

Benefits

Additional Information

Join Vonage and help us innovate cloud communications for businesses worldwide! Senior Manager, Revenue Enablement Reports To: Director of Enablement Location: Remote, East Coast US / UK

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