Team Lead, SAP Managed Services

Requirements

• 10+ years relevant SAP Software Product Support experience - Techno-Functional Skills needed.
• Proficiency in one (or more) of the following SAP Modules: MM / WM / FICO / SD / HCM / PP / PM
• 5+ years of SAP AMS support experience
• 5+ years of relevant Team Leading Experience in hiring, leading, mentoring teams of 7+ people providing SAP AMS Support.
• Essential Duties and Responsibilities
• Lead the SAP Managed Services Delivery team to achieve all Client and Employee satisfaction targets while managing to financial targets.
• Build, grow, and evolve a strong, cohesive team to deliver SAP support for our clients including defining skill requirements, guide the sourcing and hiring of candidates, and utilizing industry contacts to attract top talent, etc.
• Drive resolution for complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
• Work closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experience.
• Provide in-depth knowledge of the Support delivery process.
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Manage one or more key assigned accounts as a technical/functional advisor.
• Develop application break fixes for critical product defects.
• Create scripts to identify, analyze and correct data issues.
• Provide expertise, guidance, and participation during the sales cycle to the Sales team to enable them to articulate how and why we deliver the highest quality products in the industry.
• Communicate effectively across various organizations within Rimini Street (e.g., sales, marketing, account management, client on-boarding, support, etc.
• Fluent English skills
• Expert level Functional and/or Technical Expertise in multiple SAP ERP modules, such as: Finance, Logistics
• Knowledge of localizations: architecture, implementation, and key functionality
• Expertise with SAP 4.x and ECC platforms, including full life-cycle implementation experience, configuration, and administration of the application.
• Knowledge of SAP maintenance/patching mechanics and SAP architecture
• Demonstrable history solving complex problems across multiple modules.
• Superb trouble-shooting skills and tenacity in problem solving.
• Passionate focus on customer support and the ability to build long term, successful working relationships with clients.
• Strong knowledge of key application functionality, tables, and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent interpersonal, presentation and communication skills - verbal & written.
• ITIL - ITSM Certification
• PMP-PMI Certification
• Ability to think critically and make clear and well-reasoned decisions.
• Exceptional Leadership skills as well as the ability to build and maintain strong peer relationships, gaining trust and confidence from all levels withi

Benefits

Additional Information

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. We are actively seeking a Team Lead, SAP Managed Services. This is a remote position based anywhere in Brazil. Position Summary The role of the Team Lead, SAP Managed Services is to provide exceptional remote-based team leadership and application support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients. The role of the Team Lead, SAP Managed Services requires the expertise and skills to manage a small team of support engineers in their day-to-day application support activities; perform hands on application support; diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. The successful candidate will have prior Team Leadership or management experience and have a understanding of the SAP modules.

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