Senior Manager - Enterprise Architecture - Adobe Customer Solutions

About the role

From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product. We have a fantastic opportunity for a Senior Manager - Enterprise Architecture - Adobe Customer Solutions to join our Professional Services team based in London . As a Senior Manager - Enterprise Architecture - Adobe Customer Solutions your role will be to develop a high-performing Enterprise Architecture function that enables successful transformation!

Responsibilities

• Lead and inspire the Enterprise Architecture team across EMEA, be accountable for performance, development, and engagement.
• Drive continuous improvement of enterprise architecture and customer leadership capability, delivery processes, standards, and practices driving customer excellence
• Meet and exceed goals around customer outcomes and services revenue, as well as driving operational excellence.
• Guide Enterprise Architects to safely and effectively incorporate AI into modern digital marketing ecosystems.
• Partner with Transformation, Strategy & Business Architecture leadership to align architectural approaches with transformation outcomes and value objectives.
• Support priority pre-sales opportunities, ensuring Enterprise Architects contribute effectively to solution shaping and executive confidence.
• Support client success through direct and indirect client engagement.
• Build strong relationships with the Global Enterprise Architecture community, playing a key role in evolving architectural standards and support alignment and knowledge sharing.
• Evolve and maintain reference architectures, patterns, and transition frameworks, aligned to TOGAF-informed principles
• Create a culture of high expectations, innovation, and achievement!
• What you'll need to succeed
• Proven experience leading and developing Enterprise Architects in a professional services or complex enterprise environment.
• Strong grounding in enterprise architecture frameworks (e.g. TOGAF), applied pragmatically to govern design, guide transition, and enable delivery.
• Experience operating across transformation programmes balancing architectural integrity with delivery momentum.
• A strong understanding of AI-enabled and agentic architectures in modern digital platforms.
• Credibility with senior business and technology executives as an architectural leader and coach.
• Executive leadership skills including the ability to coach, mentor, influence, and empower a diverse and hard-working team.
• Excellent written and verbal communication skills, able to translate complex architectural topics into clear guidance for diverse audiences, with meticulous attention to detail.
• A collaborative leadership style, with a strong focus on outcomes, value, and long-term platform sustainability.
• Ability to communicate, coordinate, and drive optimal team productivity.
• Confident ability to lead, collaborate, triage, and make decisions in a fast-paced, changing environment.
• In-depth knowledge of digital marketing and customer experience management are strongly preferred.
• Fluency in English is required. Any other European language would be a plus.
• Ability to travel up to 35%

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