Field Service Representative (PEMB)

Responsibilities

• Provide feedback and data of all reoccurring issues.
• Provide a strong focus of customer service with timely responses regarding inquiries from Builder organization.
• Develop and maintain customer relations by seeking customer feedback, both external and internal, to ensure continuous improvement takes places to improve overall performance.
• Communicate/coordinate technical issues in support of customer needs.
• Undertaking all customer support tasks in external facilities.
• Guaranteeing that the work progress accurately follows the agenda.
• Perform troubleshooting and strive to resolve issues.
• Produce frequent and analytical service reports.
• Coordinate with departments for root cause and/or solutions in support of customer needs.
• Discern customer needs and offer advice or recommendations.
• Formulate relationships of trust with customers.
• High School diploma or equivalent experience required
• Technical education, certification or experience preferred
• Must have knowledge of PEMB and the ability to read blueprints
• Prefer previous experience in at least two of the following areas Previous building erection experience (5+ years)
• Previous experience in the PEMB industry performing drafting or engineering tasks (5+ years)
• Previous experience in PEMB manufacturing (5+ years)
• Previous Field Service/Customer Service experience (5+ years)
• PEMB experience is highly desired
• PC competent (including Excel, Word, and Access)
• Excellent communication skills (oral and written).
• All your information will be kept confidential according to EEO guidelines.
• Why work for Cornerstone Building Brands?
• *Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
• Cornerstone Building Brands is an Equal Opportunity Employer.
• All your information will be kept confidential according to EEO guidelines.
• California Consumer Privacy Act (CCPA) of 2018
• Must be at least 18 years of age to apply.
• Note to External Recruiters
• Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.
• Notice of Recruitment Fraud

Benefits

Additional Information

Cornerstone Building Brands is looking for a Field Service Representative to join its Field Service team. Our Field Service Representatives are involved with the day-to-day activities of providing and maintaining customer relations through timely and thorough responses to all post-shipment inquiries. You will report up to the Manager, Field Services.

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