Production Support Analyst

Responsibilities

• This role focuses on supporting large-scale production systems within Capital Markets, ensuring end-to-end stability of trading applications while driving operational excellence.
• Provide specialized application support for Capital Markets trading platforms (approx. 60%)
• Perform end-of-day monitoring, incident management, root cause analysis, and problem resolution
• Support commodities and futures trading activities including trade flow/STP, P&L valuation, and breaks
• Work directly with Front Office business users in a high-pressure trading environment
• Monitor and support market data feeds and core trading applications
• Analyze existing systems and liaise with Business and Development teams to drive system improvements
• Manage user access and entitlements (approx. 20%)
• Coordinate with internal teams and external vendors (approx. 20%)
• Participate in weekend work as required for projects, releases, and disaster recovery testing
• Provide 24x7 on-call support based on assigned shift for end-of-day monitoring
• Deliver to tight timelines in a fast-paced trading environment
• What we're looking for: (must have)
• Experience working in the financial services industry, ideally within Capital Markets / Futures
• Strong knowledge of Commodities and Futures products
• Proven experience supporting large-scale production systems
• Hands-on experience with end-of-day processing, monitoring, incident management, and root cause analysis
• Understanding of trade lifecycle concepts (trade flow/STP, P&L valuation, breaks)
• Experience with tools such as ITRS Geneos , CTRL-M , and Windows environments
• Working knowledge of Python scripting
• Experience supporting MQ, SOLACE, Oracle, and Microsoft SQL Server
• Strong communication skills and ability to work closely with Front Office users

Requirements

• Experience with trading platforms such as Openlink or XTP systems
• Understanding of ITIL processes
• Exposure to DevOps and Cloud technologies
• Prior experience coordinating or leading global support teams (onshore/offshore)
• Familiarity with Business Intelligence and reporting tools (e.g., Tableau)
• About mthree
• mthree is the award-winning talent and training partner for leading organizations worldwide. As technology continues to evolve, we ensure that professionals like you have the skills and opportunities to succeed in today's rapidly changing world.
• By joining mthree, you'll gain:
• Whether you're starting your journey or looking for your next big opportunity, mthree connects you to roles where you can make a difference.
• Why join us?
• At mthree, we believe in empowering individuals to build impactful careers. When you join us, you're not just starting a new job; you're joining a global community of professionals working at the cutting edge of technology.

Benefits

Additional Information

Toronto, ON Want to work at a multinational investment bank? Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto. You'll support critical Capital Markets trading systems in a fast-paced commodities and futures environment, working closely with front office users to ensure stability, performance, and continuous improvement of production platforms.

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